Incident and Problem Manager

1 week ago

Kingston, Australia NTT DATA Full time

About the Role

We are seeking an experienced Incident and Problem Manager to join our Canberra team. As a key member of our technical hub, you will be responsible for providing incident and problem management services to our clients, who deliver a whole-of-government federated information sharing and analysis environment.

Key Responsibilities

  • Undertake daily health checks of the customer system, ensuring its stability and performance.
  • Coordinate problem diagnosis and resolution, working closely with the incident management team to deliver interim and permanent solutions.
  • Provide expert guidance on governance, incident management, and problem management frameworks, ensuring compliance with applicable standards, legislation, and regulations.
  • Analyze incidents and problems, delivering post-incident and post-problem reviews to identify areas for improvement.
  • Manage the problem queue, updating status and keeping stakeholders informed of progress.
  • Research emerging incident and problem trends, identifying opportunities for process improvement.
  • Collaborate with the project team to resolve problems and implement fixes.
  • Respond to service incidents, identifying causes and initiating the incident management process.
  • Prioritize incidents based on urgency and business impact.
  • Work with the Security Manager to ensure security incidents are managed in accordance with department policy.
  • Manage the helpdesk queue, ensuring tickets are resolved according to agreed SLAs.
  • Responsible for all aspects of incident diagnosis and resolution.
  • Manage the incident queue, updating status and keeping stakeholders informed of progress.
  • Participate in the on-call roster, providing 24/7 incident assistance to the department.
  • Adjust incident management and problem management processes as needed to ensure effectiveness.

About You

  • Approachable, supportive, and can-do attitude.
  • Great stakeholder management, with the ability to build and maintain working relationships.
  • Expertise in governance, incident management, and problem management frameworks.
  • Excellent conceptual ability, with skills in analysis and problem-solving.
  • Experience with incident and problem management, and delivering post-problem reviews.
  • Experience with Service Now Incident and Problem Management processes.
  • Aptitude for picking up new technologies and procedures.
  • Experience working within the ITIL framework.

What We Offer

  • A collaborative and dynamic work environment.
  • Opportunities for career growth and professional development.
  • A competitive salary and benefits package.
  • The chance to work with a leading provider of digital and AI infrastructure.

Requirements

  • Australian citizenship.
  • Negative Vetting 1 (NV1) security clearance.

Contact Us

To apply for this exciting opportunity, please submit your application through our website. We look forward to hearing from you.

  • Incident & Problem Manager

    3 weeks ago

    Kingston, Australia NTT DATA Full time

    Job Description Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.Your day at NTT...

  • Incident & Problem Management Specialist

    3 weeks ago

    Kingston, Australia NTT DATA Full time

    Job DescriptionMake a difference with NTT DATAAt NTT DATA, we are renowned for our technical excellence and leading innovations, making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.Your role at NTT DATAWe are looking for an experienced Incident and Problem...

  • Incident and Problem Resolution Specialist

    3 weeks ago

    Kingston, Australia Ntt Full time

    About the RoleNTT DATA is seeking an experienced Incident and Problem Manager to join our dynamic team in Canberra. This is a fantastic opportunity to provide incident and problem management support to one of our clients, delivering a whole-of-government federated information sharing and analysis environment.Key ResponsibilitiesUndertake daily health checks...

  • Incident & Problem Resolution Specialist

    1 week ago

    Kingston, Australia NTT Full time

    Job Title: Incident & Problem Resolution SpecialistAbout the Role:We are seeking an experienced Incident & Problem Resolution Specialist to join our team. As an Incident & Problem Resolution Specialist, you will be responsible for providing expert-level support in resolving technical issues and managing incidents. You will work closely with our technical...

  • IT Problem Management Professional

    3 days ago

    Kingston, Australia NTT DATA Full time

    About the RoleWe are seeking an experienced IT problem management professional to join our team in Canberra.As a key member of our technical hub, you will be responsible for providing incident and problem management services for one of our clients. The client delivers a whole-of-government federated information sharing and analysis environment to provide...

  • Senior Incident Manager

    1 month ago

    Kingston, Australia Ntt Full time

    About the RoleWe are seeking an experienced Incident and Problem Manager to join our team in Canberra. As a key member of our Technical Hub, you will be responsible for providing incident and problem management for one of our clients, delivering a whole of government federated information sharing and analysis environment.Key ResponsibilitiesUndertake manual...

  • Senior Incident Manager

    1 month ago

    Kingston, Australia NTT Full time

    Make a Difference with NTT DATANTT DATA is seeking an experienced Incident and Problem Manager to join our Canberra team. As a key member of our Technical Hub, you will be responsible for providing incident and problem management for one of our clients, delivering a whole-of-government federated information sharing and analysis environment. Your Key...

  • Senior Incident Manager

    4 weeks ago

    Kingston, Australia NTT Communications ICT Solutions Full time

    About the RoleWe are seeking an experienced Incident and Problem Manager to join our dynamic team at NTT Communications ICT Solutions in Canberra. The successful candidate will be responsible for providing incident and problem management for a critical government program.Undertake manual daily health checks of the customer system.Coordinate all aspects of...

  • Senior Incident Manager

    1 month ago

    Kingston, Australia NTT Full time

    JOB DESCRIPTION Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at...

  • Senior Incident Manager

    1 month ago

    Kingston, Australia Ntt Full time

    Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.Your day at NTT DATAWe are looking...

  • Incident Management Specialist

    1 day ago

    Kingston, Australia NTT DATA Full time

    About the Role We are seeking an experienced Incident Management Specialist to join our team in Canberra. As a key member of our technical hub, you will be responsible for providing incident and problem management for a government client. This is a great opportunity to work on a high-performing, multi-disciplinary team that operates the Technical Hub from a...

  • Digital IT Operations Specialist

    5 days ago

    Kingston, Australia NTT DATA Full time

    Job Description:NNT DATA is seeking an experienced Digital IT Operations Specialist to join our team in Canberra. This is a great opportunity to provide incident and problem management for a client delivering a whole of government federated information sharing and analysis environment.We are renowned for our technical excellence and leading innovations, and...

  • Technical Operations Specialist

    5 days ago

    Kingston, Australia Ntt Full time

    About the RoleAs a Technical Operations Specialist at NTT DATA, you will play a critical role in ensuring the smooth operation of our clients' technical hubs. We are seeking an experienced professional to provide incident and problem management for one of our key clients.Key ResponsibilitiesIncident Management: You will be responsible for coordinating all...

  • Technical Operations Specialist

    1 week ago

    Kingston, Australia NTT Full time

    About the RoleWe are seeking a highly skilled Technical Operations Specialist to join our Canberra team. This is an exciting opportunity for you to provide technical expertise and support to one of our clients, who delivers a whole-of-government federated information sharing and analysis environment.Key ResponsibilitiesUndertake daily health checks of the...

  • Security Operations Manager

    4 weeks ago

    Kingston, Australia NTT Full time

    About the RoleWe are seeking an experienced Security Operations Manager to join our team in Canberra. As a key member of our multi-disciplinary team, you will be responsible for creating robust, scalable processes to deliver compliance objectives.Key ResponsibilitiesCreate and implement robust, scalable processes to deliver compliance objectives.Provide...

  • Security Operations Manager

    2 months ago

    Kingston, Australia NTT DATA Full time

    **Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** We...

  • Security Operations Manager

    4 weeks ago

    Kingston, Australia Ntt Full time

    Make a meaningful impact with NTT DATAWe are seeking an experienced Security Operations Manager to join our dynamic team in Canberra. As a key member of our team, you will be responsible for providing guidance and expertise on governance and security frameworks to maintain Information Security policies, standards, and guidelines that comply with applicable...

  • Assistant Director

    2 months ago

    Kingston, Australia Australian Government - Department of Climate Change, Energy, the Environment and Water Full time

    EL 1 - $120,290 - $129,379 per annum plus superannuation - Finance (CFO) Division - Kingston, TAS **Who we are** The Finance Division supports the department to be efficient, effective, and financially sustainable through our business partnerships, the Finance Service Charter and our specialist centres of excellence. The division provides financial and...

  • Cyber Risk and Compliance Manager

    1 month ago

    Kingston, Australia Ntt Full time

    Make a meaningful impact with NTT DATAAs a trusted global innovator of business and technology services, we're committed to helping clients innovate, optimize, and transform for long-term success. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong, and thrive.Your role at NTT DATAThe Principal Cyber Risk and Compliance...

  • Information Security Governance Specialist

    1 week ago

    Kingston, Australia NTT Full time

    Job DescriptionWe are seeking an experienced Information Security Governance Specialist to join our Canberra team. As a key member of our security operations team, you will provide guidance and expertise on governance and security frameworks to maintain information security policies, standards, and guidelines that comply with applicable standards,...