Service Delivery Manager

5 days ago


Gold Coast, Queensland, Australia Right at Home Full time

Right at Home Gold Coast is a leading provider of in-home supportive care services, catering to the needs of older Australians, disabled adults, and individuals recovering from hospital stays. Our organisation is part of an international network with a global presence.

We offer a comprehensive range of services, from companionship to skilled nursing care, aimed at improving the quality of life for our clients. Our holistic approach to care prioritises individual needs, encompassing all aspects of well-being, including socialisation to support mental health.

About this role:

This full-time position requires an enthusiastic Service Delivery Manager to join our team at the Bundall, QLD office.

You will play a key role in assisting and supporting our Care Coordinators, Caregivers, and office staff in providing exceptional services to our clients, focusing on building extraordinary relationships.

Key Responsibilities:
  • Raise awareness of our in-home support and nursing services within the aged, disabled, and hospital communities of Northern Gold Coast and surrounding areas.
  • Develop and implement business development strategies to establish and nurture relationships with key stakeholders, including case managers and discharge planners.
  • Maintain regular engagement with the target market through a call cycle.
  • Drive market penetration and revenue growth through strategic efforts.
  • Participate in initial client consultations at the residence with the client and family members.


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