Court Services Manager

5 days ago

Gold Coast, Queensland, Australia Department of Justice QLD Full time

Role Overview

The Department of Justice QLD is seeking a highly skilled Deputy Registrar to join our team. As a key member of the Magistrates Courts Service, you will have the opportunity to contribute to the modernisation and improvement of the court system in Queensland.

This role offers a unique chance to shape a more responsive and user-friendly court experience, while also making a meaningful impact on the lives of those who interact with the courts.

You will be responsible for executing a broad range of court and registry duties across criminal and civil jurisdictions, managing staff, and providing comprehensive services and administrative support to internal and external stakeholders.

Key Responsibilities

  1. Team Leadership: Contribute and provide effective supervision to the registry team, ensuring a supportive and cohesive workplace environment for all staff;
  2. Operational Management: Support the Registrar in the efficient management of daily operations, including the coordination of court proceedings and delivery of services, including the preparation and processing of complex court matters;
  3. Risk Management: Recognise and action any presented risks relating to Domestic, Family and Sexual Violence (DFSV), including anti-social behaviours of court users by collating available information and escalating to senior colleagues while ensuring your direct reports are supported;
  4. Stakeholder Engagement: Keep court stakeholders at the heart of service delivery and respond to their needs in a trauma-informed and compassionate manner, ensuring the prompt resolution of enquiries, requests, issues, and complaints;
  5. Culture of Excellence: Contribute to maintaining a culture of excellence in service delivery, fostering innovation, and promoting continuous improvement;
  6. Compliance and Governance: Ensure compliance with all administrative systems including maintaining data integrity and adhering to established processes policies and procedures, and legislation. This includes setting clear objectives and guidelines, monitoring performance indicators, implementing corrective actions as necessary, and regularly reviewing procedures for optimal efficiency;
  7. Collaboration and Communication: Cultivate and nurture professional and collaborative relationships based on respectful and confidential engagement with key stakeholders including judiciary members and their staff, government agencies, self-represented litigants, and the general public to provide effective service delivery and support;
  8. Knowledge Sharing: Maintain an in-depth understanding of services, including referral pathways to other Government and third-party services, and relay appropriate knowledge to meet stakeholder requirements;
  9. Professional Development: Foster a culture of continuous learning, goal achievement, self-reflection and motivation within the registry team while reinforcing contemporary knowledge, practices and responsiveness to constructive feedback and guidance;
  10. Financial and Human Resource Management: Support the Registrar with implementation of transparent financial, human resource, data and risk management practices to ensure accountability and efficiency;
  11. Statutory Duties: Fulfill statutory duties as a Justice of the Peace, Clerk of the Court and Registrar as required, ensuring compliance with legal obligations and the integrity of court processes; this may include making simple and routine operational and quasi-judicial decisions within legislative parameters and follow established procedures, protocols, and governance mechanisms. Any quasi-judicial decisions made may be subject to review by a Court;
  12. Representation and Expertise: Serve as a representative in court and registry committees and meetings as necessary, effectively communicating CSQ perspectives and contributing to decision-making processes;
  13. Technical Guidance: Provide expert technical advice and guidance to the court registry team regarding operational processes, procedures, and systems to ensure efficient and effective service delivery;
  14. Documentation and Knowledge Management: Maintain accurate documentation of technical processes, procedures, and troubleshooting steps to facilitate knowledge sharing and provide reference materials for the court registry team as necessary;
  15. Other Reasonable Duties: Carry out any other reasonable duties as directed by supervisory and management staff, ensuring adherence to professional standards and organisational objectives.

Further Information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

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