Service Excellence Manager

4 days ago


Newcastle, New South Wales, Australia ClearCompany Full time
Job Description

The Service Excellence Manager will oversee the daily operations of our club, ensuring that staff provide outstanding customer service to valued members and guests. Key responsibilities include:

  • Assisting Duty Managers with day-to-day operations of all aspects of the club.
  • Communicating with management team to discuss daily operations, special promotions, events, staff issues, incidents, and work tasks.
  • Monitoring cash flow, verifying floats, operating, reconciling, and balancing tills.

A highly motivated individual with previous experience as a Duty Manager or Assistant Duty Manager in a similar club environment is required. Strong emotional intelligence and ability to inspire and get the best out of people are essential.

About Us

We are a major employer in the Newcastle, Port Stephens and Lake Macquarie regions, operating a multi-site portfolio of entertainment and hospitality venues. Our employees enjoy access to various perks and benefits, including above-award wages, paid overtime and penalty rates for weekends and public holidays.



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