Lifecycle Management Strategy Expert

3 days ago


Melbourne, Victoria, Australia Australia and New Zealand Banking Group Limited Full time

Are you passionate about creating customer-centric experiences? Do you have what it takes to shape the future of home loan customer experiences? We're seeking a highly skilled Lifecycle Management Strategy Expert to join our Business Proposition and Marketing Cluster.

About the Role

In this role, you'll have the opportunity to work closely with our Everyday Banking and Marketing teams to design and deliver compelling tactical campaigns that drive business objectives.

You will define and execute strategies to engage home loan customers throughout their entire home loan journey. This includes creating a seamless and personalised experience across all touchpoints, from onboarding to living with their loan, to paying it off and onto their next need.

About the Job

As a Propositions & Home Loans Specialist, you'll have the opportunity to shape the future of home loan customer experiences. Key responsibilities include:

  • Developing and executing end-to-end home loans customer propositions and go-to-market plans.
  • Identifying opportunities to grow market share through existing and future offerings.
  • Defining and designing coherent end-to-end customer engagement experiences across the customer lifecycle.
  • Driving significant uplift in customer behavioural analytics across all channels.
Our Culture

We're a workplace where diversity and inclusion are celebrated. We believe that our differences make us stronger, and we're committed to building an environment where everyone feels valued and supported.



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