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Reservations Coordinator

2 months ago

Townsville, Queensland, Australia The Ville Resort–Casino Full time
About the Role

We are seeking a highly skilled and experienced Reservations Agent to join our team at The Ville Resort-Casino. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences through efficient and attentive service.

Key Responsibilities
  • Anticipate and meet the needs of our guests by going the extra mile
  • Handle enquiries and bookings in a timely and professional manner
  • Work effectively with other departments to ensure seamless guest experiences
  • Provide exceptional customer service and resolve any issues that may arise
Requirements
  • Previous experience in reservations or a related field
  • Strong computer literacy and experience with property management systems
  • Excellent attention to detail and time management skills
  • Ability to multitask and work in a fast-paced environment
What We Offer
  • A permanent part-time position with attractive remuneration
  • Opportunities for career growth and development
  • A dynamic and supportive work environment
  • Uniforms and free car parking
  • Employee Assistance Program and corporate discounts
About Us

The Ville Resort-Casino is a premier destination for dining, events, and entertainment in tropical North Queensland. We are committed to delivering exceptional guest experiences and providing a positive and inclusive work environment for our team members.