Technical Lead

2 weeks ago

Melbourne, Victoria, Australia Novigi Pty Full time
Novigi Pty: A Leader in Financial Services Technology

We are a data-driven transformation and business optimisation expert, partnering with clients to transform their business functions through the clever use of data and interoperability.

About the Role

We are seeking an experienced Technical Lead to manage our Registry capability team, delivering IT managed support services within contracted Service Level Agreements (SLAs). The successful candidate will collaborate with clients and stakeholders to ensure accurate requirement gathering and clear communication.

Key Responsibilities:
  • Manage and coordinate the Registry capability team to deliver IT managed support services within SLAs
  • Collaborate with clients and relevant stakeholders to gather requirements accurately and communicate clearly
  • Perform root cause analysis and action on issues to drive continuous improvement
  • Create and maintain technical documentation, support processes, and reports to drive efficiencies in providing support services
  • Collaborate with the wider technology team to ensure elite delivery of IT support services and required outcomes
  • Manage and mentor the Registry capability team to maximise efficiency, productivity, and individual performance
Requirements

To be successful in this role, you will need:

  • 5+ years' experience in the Superannuation/Financial Services industry or IT Managed support services
  • Demonstrated technical experience in Registry applications delivering outstanding IT support services using technical and/or management qualifications
  • Knowledge and skills in major Australian Superannuation Registry systems, such as Acurity, Super B, Calibre, or Capital (Acurity preferred)
  • Database programming languages including SQL
  • Business analysis skills
  • Demonstrated clear and concise written and verbal communication with the ability to present to stakeholders and communicate complex issues simply
  • Ability to build and maintain strong vendor partnerships, with strong planning and time management skills
  • Previous experience in incident management and management of SLAs
  • Strong technical skills to drive optimum delivery outcomes
  • Great understanding of the business information needs of the organisation, particularly as it relates to the Australian Superannuation environment
Compensation

The estimated salary for this role is AU$120,000 - AU$150,000 per annum, depending on experience.

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