Education Support Officer

20 hours ago


Caulfield East, Victoria, Australia Hoban Full time

Company Overview

Hoban is a vibrant and dynamic organization dedicated to providing exceptional support services to students. Our team is passionate about creating a positive and inclusive environment that fosters academic excellence and personal growth.

About the Role

We are seeking a highly motivated and customer-focused individual to join our Student Services team as an Education Support Officer. In this role, you will provide exceptional support to students, ensuring they have a seamless and successful university experience.

Key Responsibilities

  • Provide high-quality customer service to students, responding to queries and resolving issues in a timely and professional manner
  • Assist with administrative tasks, including data entry, filing, and record-keeping
  • Collaborate with other teams to ensure effective communication and coordination of student services
  • Contribute to the development and implementation of strategies to enhance student engagement and satisfaction
  • Participate in training and professional development opportunities to improve skills and knowledge

Requirements

To be successful in this role, you will need:

  • Excellent communication and interpersonal skills
  • Able to work effectively in a fast-paced environment
  • Ability to multitask and prioritize tasks efficiently
  • Strong problem-solving and analytical skills
  • Knowledge of Microsoft Office Suite and ability to learn new software systems quickly

Benefits

We offer a competitive salary package, including:

  • A annual salary range of $60,000 - $80,000 depending on experience
  • Opportunities for career advancement and professional development
  • A supportive and inclusive work environment
  • A generous leave entitlement and flexible working arrangements

What We Offer

At Hoban, we value diversity and inclusion, and are committed to creating a workplace that reflects the community we serve. We encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people.



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