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Salesforce Contract Renewal Specialist
2 weeks ago
The role of Salesforce Senior Renewal Manager is pivotal in ensuring the financial success of an organization by owning and executing a large portfolio of renewal contracts within assigned territories.
This position involves creating strategic partnerships with internal stakeholders such as Sales and Customer Success & Growth (CSG) organizations to secure every renewal.
- Developing and executing negotiation strategies for medium and large account contract renewals that maximize contract value while protecting customer trust.
- Partnering with Account Executives to fully understand and develop a clear renewal strategy for each customer based on data-driven decisions.
- Maximizing account growth opportunities by playing an active role on the account team and driving incremental opportunities upon contract renewal.
- Collaborating with internal resources such as Competitive Intelligence, Pricing, Product Management, Customer Success, Account Executives, Legal, and Sales and Revenue Operations to develop comprehensive 'win' strategies.
- Identifying customer requirements, uncovering roadblocks, and demonstrating strong account management and commercial capabilities to drive renewal to timely closure.
- Providing senior management with complete visibility to renewals and soliciting executive involvement as required.
- Accurately maintaining/updating a rolling 120-day forecast of renewals in your territory and ensuring any uncovered risk is clearly communicated to develop resolution strategies.
- FOLLOWING AND ADHERING TO BEST PRACTICES FOR ALL INTERNAL PROCESSES INCLUDING OPPORTUNITY MANAGEMENT, DATA QUALITY AND ACCURACY, QUOTATIONS AND FORECASTING
- Actioning new initiatives and programs proactively and acting as a subject matter expert and mentor to other members of the extended team, achieving financial and strategic targets for minimizing attrition, positioning favorable terms and boosting incremental revenue via up-sells, cross-sells and add-ons.
- Engaging in strategic account planning with key stakeholders at AVP, RVP level to ensure accountability across teams. Acting as a Renewals brand ambassador.
