
Operations Support Professional
2 weeks ago
Role Overview: As a CS Operations Specialist, you will be responsible for supporting our Client Success team in delivering exceptional product experiences for clients. Your primary focus will be on managing client tasks, data administration, and other value-creation activities.
Key Responsibilities:
- Perform administrative functions such as data entry to support team and company projects related to client operations;
- Systematically identify and liaise with vendor-partners to enable the delivery of data projects;
- Analyse and understand data to make judgement calls on its accuracy and suitability based on predefined rules;
- Write simple SQL queries for reporting;
- Assist CSMs with product adoption strategies including the creation of investor email campaigns and website updates;
- Manage the creation of investor marketing collateral using Canva and AI tools;
- Own the hygiene and accuracy of Hubspot CRM, Notion, Linear, and other internal systems used by the CS function;
- Perform any other duties as required by the business.
Required Skills and Qualifications:
- A minimum of 1 year of experience in operations or delivery, preferably in a fast-growing technology startup;
- Strong data literacy and analysis skills, with the ability to interpret complex data;
- Exceptional project management and administrative skills;
- Basic design skills and familiarity with AI prompts for marketing collateral creation;
- SQL/Metabase literacy (or the ability to quickly learn);
- Impeccable attention to detail;
- A learning mindset and entrepreneurial spirit to develop creative solutions.
Benefits and Perks:
We offer a hybrid work model, equity options, flexible hours, parental leave policy, learning & development budget, social events, and free lunches and snacks.
Career Growth Opportunities:
- Become an expert in our product offerings and processes within 3 months;
- Understand how we deliver value through SaaS and services within 3 months;
- Proficiently deliver CS Ops tasks and workflows within 6 months;
- Contribute to the strategy for the Client Success team and help define new processes within 6 months;
- Shape your career path within the company as you grow with us in the long term.
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