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Guest Services Representative

3 weeks ago

Airlie Beach, Queensland, Australia beBee Careers Full time
Delivering Exceptional Guest Experiences

We are seeking a highly skilled and passionate Guest Services Representative to join our team. In this role, you will be the first point of contact for our guests, setting the tone for their entire stay.

The successful candidate will possess excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment. You will be responsible for delivering exceptional customer service, ensuring that every guest feels valued and supported throughout their stay.

Your primary responsibilities will include:

  • Providing warm and welcoming check-in and check-out experiences for our guests
  • Communicating effectively with colleagues and guests to ensure seamless collaboration
  • Conquering challenges and turning dilemmas into success stories
  • Promoting hotel amenities and services through in-depth knowledge and understanding
  • Sharing local knowledge and insider tips to enhance the guest experience
  • Managing reservations and guest accounts with accuracy and efficiency

To be successful in this role, you will require:

  • Previous experience in hotel front desk operations
  • An innovative approach to exceeding customer service expectations
  • Strong teamwork and communication skills
  • Able to multitask and thrive under pressure
  • Proficient in written and verbal communication
  • Availability to work a variety of shifts, including nights, overnights, weekends, and public holidays

At our hotel, we value diversity and inclusion, and welcome applicants from all backgrounds. We offer a supportive and dynamic work environment, where you can grow and develop your skills. If you are passionate about delivering exceptional guest experiences, we would love to hear from you.