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About Us

Our mission is to simplify workforces management and improve life for employees worldwide.

We provide a comprehensive human capital management (HCM) suite that empowers frontline and flexible teams. Our intelligent HCM platform includes Workforce Management, HR, Payroll, and Wellbeing solutions, serving over 2300 clients and almost 1 million staff across various sectors.

With a global presence and offices in multiple regions, we foster collaboration and innovation.

Your Role

You will lead complex software deployments as a trusted advisor and expert, driving high-value customer outcomes.

In partnership with Services Managers, Project Managers, and the Professional Services team, this position ensures optimal customer satisfaction, oversees critical projects, and drives continuous improvement initiatives.

Your Key Responsibilities:
  • Customer Engagement: Oversee customer relationships throughout the project lifecycle, ensuring proactive issue identification and timely resolution.
  • Implementation Strategy: Lead requirement-gathering workshops and facilitate decision-making sessions to define and prioritise customer needs.
  • Testing and Integration: Ensure functionality and integration through rigorous testing and collaborate with IT teams to integrate Humanforce with client systems.
  • Client Training and Support: Conduct training sessions, provide resources, and offer ongoing guidance.
  • Relationship Building: Build strong client relationships and gather feedback.
  • Documentation and Reporting: Maintain documentation and generate progress reports.
  • Process Improvement: Identify, develop, and implement process improvements to streamline design, testing, configuration, and requirements-gathering efforts.