Identification and Verification Specialist

1 day ago

Sydney, New South Wales, Australia beBeeIdentification Full time $90,000 - $140,000

Job Summary

We are seeking a seasoned professional to fill the role of Identification and Verification Specialist in our organization. This is an excellent opportunity for a highly skilled individual to join our team and contribute to the accuracy and efficiency of customer identification processes.

About the Role

The successful candidate will be responsible for collecting information from front-line staff and customers, documenting comprehensive evidence to support the collection of information, and verifying the accuracy of customer information.

Key Responsibilities

  • Collecting information from front-line staff and customers
  • Documenting comprehensive evidence to support the collection of information
  • Verifying the accuracy of customer information
  • Managing customer expectations on resolution processes, timeframes, escalations, and complaints
  • Maintaining confidentiality of customer information and circumstances within privacy legislation and internal policy
  • Ensuring all internal processes are continuously reviewed to ensure efficiency and accuracy

Requirements

  • Some experience understanding identification details for customers
  • Financial Services Industry experience is a must
  • Experience in investigating and handling complaints
  • Excellent communication skills (written and oral)
  • Ability to communicate with a diverse range of business and high-value customers, including upset or distressed customers
  • Ability to articulate complex information into easy-to-understand questions for customers
  • Highly accurate and concise written communication skills
  • Displayed commitment to quality customer service
  • Strong attention to detail
  • Strong problem-solving skills
  • Ability to be flexible and adapt to multiple tasks
  • Sound task management
  • Exposure to data analytic tools & workflow management tools

About Our Organization

We are a leading financial institution committed to helping people and businesses move forward. We value talented individuals who share our commitment to delivering exceptional customer experiences.

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