Network and Security Engineer

2 months ago

Perth, Western Australia Perenti Group Full time
Job Description

Perenti Group is a leading diversified global mining services company with a strong presence in surface mining, underground mining, and mining support services.

The company was founded in 1987 and has since grown to become one of the world's largest companies providing surface and underground mining at scale.

Headquartered in Australia, Perenti Group has operations and offices in 13 countries across four continents, employing around 8,000 mining professionals.

Role Summary

This role provides a customer-focused network and security support service to the organisation across the globe.

The successful candidate will administer and design network and security assets within the environment, while also assisting the infrastructure, Security Operations & field services teams with escalations relating to the network stack.

Key Responsibilities
  • Network and Security Support
    • Provides customer-focused networking ICT support to users throughout the company
    • Assists in the administration of the ICT global network infrastructure
    • Ensures compliance with company network and security standards
    • Ensures compliance with company network security policies
    • Supports the administration and reporting of IT network and security assets
    • Receives, responds, and records requests for support and resolves to the level of experience and knowledge
    • Refers complex incidents to senior staff
    • Procures, configures, and maintains network and security software and devices in line with established procedures
    • Assists in the development of standards and procedures for network end-user computing devices
    • Maintains a good understanding of the services/products provided by Perenti Group to ensure network communication service levels are maintained
    • Contributes to the development and enhancement of an IT network service catalogue
    • Coordinates support activities conducted by external providers
  • Stakeholder Engagement
    • Embraces a culture of excellence in customer service
    • Builds and maintains relationships with team members and other stakeholders
    • Seeks and obtains feedback from stakeholders to ensure customer satisfaction and that service provision meets expectations
    • Shares knowledge and learning with others
    • Required to visit mining sites to assist with support duties on demand where required
  • Work-Related Requirements
    • Essential Criteria
      • Considerable knowledge and experience in provisioning ICT network support, including but not limited to end-user computing devices, applications, and software across a large environment
    • Core Capabilities
      • Build Effective Relationships
        • Demonstrated ability to communicate effectively and succinctly with a diverse range of people at all levels using verbal, written, and interpersonal skills
      • Challenge for Innovation
        • Demonstrated ability to develop or suggest solutions for business improvements
      • Think Strategically
        • Well-developed problem-solving and analytical skills
      • Deliver in a Changing Environment
        • Demonstrated time management and organisational skills, including the ability to prioritise workload and meet deadlines
      • Lead and Empower
        • Ability to work collaboratively
    • Desirable Criteria
      • Possession of, or progress towards relevant industry-specific qualifications such as Cisco CCNA, Microsoft MCP

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