Front Desk Leader

3 days ago


Australia beBeeOffice Full time $60,000 - $80,000

Office Manager Job Description:

Overview

We are seeking an experienced Office Manager to oversee the resort's front office and reception, foster team unity, and ensure every guest has an unforgettable experience.

Responsibilities
  • Managing the front office and reception team.
  • Providing exceptional customer service, ensuring all guests receive a warm welcome to the resort and assisting with all aspects of their stay including check-in, check-out and any inquiries.
  • Working with senior management to optimize revenue opportunities and decrease expenses.
  • Overseeing reservations, groups, functions and event bookings.
  • Collaborating with other departments to ensure smooth operations.
  • Maintaining accurate guest accounts and adhering to confidentiality policies and procedures.
Requirements
  • Previous experience in office management supervising a team.
  • Strong leadership skills.
  • Highly effective verbal and written communication skills.
  • Ability to work in a fast-paced environment.
  • Experience with property management systems (preferably Newbook).
  • Proven ability to multi task and thrive under pressure, supported by strong organisational and time management skills.
  • Capable of embracing a flexible schedule, including weekends, and public holidays.
What We Offer
  • A chance to work with an experienced management team willing to share knowledge.
  • An excellent training and development program.
  • The opportunity to build your own front office team and impart your years of knowledge and experience.
  • The opportunity to work at an iconic location.


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