Clinical Administrator
3 weeks ago
Bilingual Consulting (T/A Blackburn Speech & Paediatric Therapy) is a multidisciplinary allied health clinic providing speech therapy, occupational therapy, play therapy, and psychology services. We serve paediatric clients, as well as teenagers and adults in the community, depending on their needs.
Our mission is to support and empower our clients through skilled, bilingual and family-centred therapy services. We aspire to realise our vision to be a beacon of hope for families from culturally and linguistically diverse (CALD) backgrounds.
About the RoleWe are seeking a highly skilled and experienced Reception and Administration Coordinator to join our team. As the first point of contact for our clients and visitors, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our front desk and administrative systems.
Key Responsibilities- Represent the practice as the first point of contact, greeting clients and visitors at reception and answering all incoming calls and making client bookings.
- Provide administrative support to the Director, including managing mail, emails and preparation of documents and correspondence, managing stationary and supplies, photocopying, binding of documents and running errands as required.
- Update and maintain client files, including preparing new files, scanning of documents, the filing of electronic and hard copy documents and archiving of closed files.
- Assist with the coordination and invoicing of sub-letters and sub-contractors.
- Follow up with the list of weekly tasks and complete the procedural checklists.
- Monitor stationery and practice supplies, order monthly restock to maintain minimum levels of stock.
- Ensure all current marketing materials are in stock - Welcome packs, flyers, business cards etc.
- Provide training and feedback to reception team to ensure processes and quality of service is maintained.
- Oversee the reception team's general duties.
- Highly developed verbal and written communications skills.
- Excellent attention to detail.
- Ability to manage and organise work and self in a systematic, accurate and timely manner.
- Information Technology skills regarding proficient use of major programmes and packages (Word, Excel, PowerPoint).
- Excellent interpersonal skills.
- Professional presence with clients.
- Capacity to accommodate the varying level and urgency of the tasks.
- Ability to work well under pressure.
- Enthusiastic to further develop abilities.
- A competitive salary and benefits package.
- A dynamic and supportive work environment.
- Opportunities for professional development and growth.
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