Hospitality Service Lead
5 days ago
We're seeking a Hospitality Service Lead to join our team, driving exceptional guest experiences through genuine connections and efficient operations.
About the RoleThis key position plays a vital part in setting the tone for seamless interactions, ensuring all guests receive attentive and personalized service.
Responsibilities- Manage daily shifts with confidence, guiding and supporting staff members to achieve optimal service standards.
- Demonstrate thorough knowledge of menus and beverages, assisting guests with recommendations and offering expert guidance.
- Apply problem-solving skills to address any issues promptly, using effective communication to resolve concerns.
- Collaborate closely with Front Office and other departments to ensure a unified experience.
- Skillfully coach and mentor team members, promoting a culture of inclusion, growth, and continuous improvement.
- Experience as a supervisor or leader in a hospitality or food service environment.
- A customer-centric approach, combined with excellent communication and interpersonal skills.
- Strong knowledge of food and beverage offerings, with ability to train and guide others effectively.
- A willingness to support colleagues across various departments when needed.
- A passion for delivering authentic hospitality through leadership and expertise.
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