Hospitality Lead

Immerse yourself in a vibrant and dynamic team atmosphere.
- Certified Great Place to Work organisation.
- Comprehensive wellness & lifestyle package.

**Hub Australia** provides premium workspaces, business networks, and services across multiple locations in Sydney, Melbourne, Brisbane, Canberra and Adelaide.

Founded and headquartered in Melbourne, Hub has rapidly grown to become the largest privately-owned coworking operator in Australia, with over 100 staff and 3500 members ranging from small business and government to non-profit and corporations.

Established in 2011, Hub is a Certified B-Corporation and the first coworking space in Australia to be certified Carbon Neutral with Climate Active. Hub is a fun, energetic, and dynamic environment with plenty of room for growth - as we continue to build the best place to create, share, and work with others, there's a perfect place for you to grow with us.

**Our newest venture? A premium clubhouse in the heart of Sydney's CBD: Hub Martin Place.**

Welcome to a workspace where sophistication meets functionality, where members transform into valued guests. Here, they are privy to a suite of services, including world-class concierge, deluxe business centres, tailor-made workspaces, and opulent wellness programmes. As we prepare to unveil this exciting new venture, we are seeking an exceptional Hospitality Lead to join our team to curate a seamless, truly remarkable customer experience.

**What your day to day will look like (but not limited to)**:
Deliver exceptional hospitality experiences by embracing a high end approach to cafe operations, service, meetings and events. Your passion for quality authentic service will be unforgettable as you welcome members and guests to our lavish cafe and aperitivo bar. With a precise eye for detail, you will take pride in assisting members with their requirements and ensure each moment is speckled with a little luxury.

**_Cafe + Aperitivo Bar:_**
- Overseeing daily operations, your keen eye for detail will have our Cafe + Aperitivo Bar looking luxuriously inviting from open to close.
- You'll develop a perfected routine whilst overseeing stock levels, ordering and staying in tune with industry trends.
- Your natural leadership skills will shine bright, as you nurture and support a small hospitality team. This role will see you rostering baristas and bar staff, as well as helping them learn and grow towards their career goals.
- Memorably bespoke moments will be a given, as you gain an in-depth understanding of our offerings and be able to inspire our guests with your knowledge of each product.
- You'll meet regularly with our Hospitality Manager, providing insight on operations and sales targets.
- Keeping a close eye on cafe cleanliness, you'll be looped in to all health and safety requirements. This includes obtaining required certifications, assisting with health inspections and logging maintenance requests with our facilities team.
- You'll live and breathe our company values; Collaboration, Accountability, Adaptability, Resourceful, Beyond Profit.

**_First Class Meetings + Events:_**
- Taking ownership of our stunning meeting and events facilities. This includes ensuring that rooms are appropriately set up, packed down and reset; a perfected cycle that'll guarantee our spaces are ready to impress.
- Facilitating seamless event experiences. You'll go above and beyond whilst liaising with the primary contacts prior to the event, obtaining confidence that everything is prepared prior to the event day.
- You'll take the lead by becoming the go to person for guest requests and enquiries throughout their time with us. You'll masterfully curate memorable and impactful experiences that'll almost guarantee return business.
- Providing gold standard service, you'll build genuine connections and develop an understanding of the unique requirements for each booking.
- You'll work collaboratively with the cafe team, assisting with event catering and beverages. Checking in with guests regularly, you'll ensure access to refreshments are readily available.
- Your natural flare for teamwork, alongside our service standards and procedures, will make achieving and exceeding wider hospitality targets a walk in the park
- You've obtained at least 2 years of experience in a high-end customer service environment. Having worked in a 4 or 5-star hotel would be a significant advantage.
- A passion and clear understanding of our meetings and events offerings, processes and standards.
- You genuinely enjoy managing client relationships and strive to infuse warmth into every interaction. Your interpersonal skills shine bright in every conversation.
- The ability to maintain your poise in a fast-paced environment is a must. You can handle pressure with grace and continue to deliver gold standard service.
- Your polished written and verbal communication skills ensure clarity and effective interactions.
- Strong time ma