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Field Service Engineer

2 months ago

Cassowary Coast Regional, Australia QuidelOrtho Full time
Job Summary

We are seeking a skilled Field Service Engineer to provide technical support and expertise for our cutting-edge Pathology/In Vitro Diagnostic analysers in Queensland.

Key Responsibilities
  • Install, maintain, and repair equipment, proactively and reactively.
  • Troubleshoot technical issues, perform diagnostics, and collaborate with Subject Matter Experts to identify solutions.
  • Complete upgrades and modifications within specified time frames.
  • Document service activities through detailed service reports and make recommendations for improvement.
  • Respond to customer inquiries and requests, ensuring high customer satisfaction.
  • Collaborate with local and remote teams to share knowledge, resolve complex issues, and improve service efficiency.
  • Manage spare parts inventory to support customers.
  • Maintain and manage company assets, including tools, parts inventory, laptop, mobility tools, and mobile phone.
Requirements
  • Advanced Diploma or Degree qualifications in Electronics, Robotics and Mechatronics, Computer Systems Engineering, or similar discipline.
  • Experience working in a technical role, preferably in the medical device industry or pathology field.
  • Current driver's license.
  • Australian Citizenship or Permanent Residency.
  • Fundamental IT skills, understanding of computer system network construction, and basic troubleshooting.
  • Proficiency in using diagnostic and test equipment.
Travel Requirements

Approximately 35% time travelling within Northern Territory to remote customers.