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Employment Support Specialist

2 months ago

City of Armadale, Australia atWork DES Full time

Company Overview

Position: InWork Support Coach

Organization: atWork Australia

Location: Armadale, WA

Compensation: Competitive Salary + KPI Quarterly bonus incentive

atWork Australia is a prominent provider of employment services, dedicated to assisting Australians with disabilities, injuries, health conditions, or those requiring additional support. Our mission is to empower individuals, helping them to enhance their professional lives.

We collaborate with clients to identify their aspirations, develop essential skills, and prepare them for job opportunities. Additionally, we partner with employers to fulfill their recruitment needs, ensuring a tailored approach that facilitates life-changing transformations for our clients, grounded in our belief that work is for everyone.

Role Overview

We are excited to offer a position within our In-Work Support Coach team in Armadale. This role is ideal for individuals seeking meaningful work that positively impacts lives. The successful candidate will have significant opportunities for career advancement within the organization.

The InWork Support Coach is responsible for assisting clients who have secured employment, collaborating with employers to ensure sustainable job placements.

As an InWork Support Coach, your daily responsibilities may include:

  • Providing regular support and contact to all placed clients, at least bi-weekly;
  • Identifying training needs and facilitating additional support as necessary;
  • Maintaining accurate records of all placements;
  • Offering on-the-job assistance to both participants and employers to promote ongoing employment;
  • Coordinating with employers, clients, and team members to support client retention;
  • Managing claims effectively;
  • Reporting any risks or concerns through the appropriate channels;
  • Ensuring exceptional service is delivered to clients and employers throughout the process.

You will be part of a dynamic, collaborative team of employment services professionals from diverse backgrounds, all committed to making a difference in the realm of diversity and inclusion.

Qualifications

Desired Attributes and Experience:

  • A minimum of two years' experience in customer service or a client-facing role with a solid employment history;
  • Experience working with individuals overcoming challenges is preferred;
  • Comfortable engaging with various internal and external stakeholders;
  • Ability to work towards KPIs and facilitate placements that lead to sustainable employment;
  • A genuine desire to contribute to the broader atWork Australia mission of connecting people and businesses for mutual success;
  • A valid Driver's License is required.

Additional Benefits

What We Offer:

  • Comprehensive on-the-job training and ongoing career development opportunities;
  • Access to MedHealth Academy, including a personalized professional development plan with training and mentoring;
  • Opportunity to pursue a Certificate IV in Employment Services (conditions apply);
  • Job stability with guaranteed full-time hours;
  • Incentive scheme with achievable quarterly bonuses;
  • A variety of benefits, including health insurance discounts, access to psychological services, options for additional leave, roadside assistance, and paid parental leave.

Work Environment

atWork Australia is committed to fostering a supportive, friendly workplace where teamwork is paramount. We cultivate a culture that balances fun with high performance, encouraging collaboration and mutual support.

Diversity and Inclusion

Our rapidly expanding team of over 3,500 individuals across Australia brings a wealth of life experiences, skills, and perspectives. We value these differences and are proud to be an Equal Opportunity Employer, welcoming individuals with disabilities, those from diverse cultural and linguistic backgrounds, members of the LGBTQI community, veterans, caregivers, and Indigenous Australians.

We are dedicated to adjusting our recruitment processes to accommodate accessibility needs.