Front of House Operations Manager

2 weeks ago


Adelaide, South Australia TGI Fridays Full time

Born in New York City, TGI FRIDAYS is the world's largest full-service casual dining restaurant group with almost 1,000 restaurants in 61 countries.

Overview

We are seeking a vibrant and experienced Front of House Operations Manager to join our team at TGI Friday's restaurant.

The ideal candidate will be responsible for managing the Front of House operations in our fast-paced brand, ensuring quality service delivery to Friday's standards.

  • A key part of TGI Friday's management team, you will focus on developing your team and delivering exceptional customer experiences.
  • We require a motivated and hands-on leader who has a passion for great quality food and cocktails, as well as experience managing people, growing sales, managing costs, and delivering outstanding service in a high volume environment.

Key Responsibilities:

  • Management of up to 30 staff, including training, rostering, and on-shift management.
  • Overall management of the FOH operational facets of the business.
  • Ensuring adherence to and auditing of OH&S and Food Hygiene procedures.
  • Identifying opportunities to build sales and revenue while controlling costs.
  • Ensuring superior service and quality to deliver outstanding guest experiences.
  • Driving a positive working environment and leading by example as a senior restaurant leader.

About You

  • Demonstrated hospitality experience within a high-volume restaurant environment.
  • Qualifications in Hospitality are preferred but not essential.
  • Proven management experience with outstanding leadership capability and customer service focus.
  • A can-do attitude with the ability to act efficiently and resiliently.
  • A drive to create a supportive culture that motivates and develops your team.
  • Ability to work productively during busy trading periods, including weeknights and weekends.

Salary and Benefits:

$80,000 - $120,000 per annum, depending on experience, plus benefits package including comprehensive training program, generous profit share scheme, and support from our international operations team.



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