Business Manager

2 days ago

Alexandria, Australia Tesla Full time

Business Health

Ensure your team excels in delivering exceptional customer experiences, meeting sales, delivery, and productivity goals through customer education and product knowledge.

  • Coach and motivate your team to achieve assigned goals, promoting excellent service and merchandise presentation.
  • Develop and lead sales strategies, analyzing data to inform business decisions.
  • Set clear goals for your team, ensuring alignment with store objectives.
  • Empower your team to provide best-in-class customer experiences, resolving escalations quickly and effectively.

Customer Experience

Foster a culture of exceptional customer service, ensuring all employees provide outstanding experiences in every interaction.

  • Manage customer complaints and concerns, guiding employees to make decisions in the customer's best interest.
  • Empower employees to make decisions, promoting a customer-centric approach.

Employee Engagement

Recruit, train, and develop a high-performing management team and employees, ensuring all positions are filled in a timely manner.

  • Support and implement training programs, providing ongoing feedback to drive results.
  • Identify high-potential talent and succession plan for future business needs.
  • Ensure all employees adhere to Tesla's policies and procedures.

Brand Standards

Ensure store facilities and showrooms meet brand standards, controlling expenses to reduce costs and maintain a positive brand image.

  • Implement and maintain brand standards, ensuring all employees align with Tesla's Dress Code and Grooming Guidelines.

Requirements

Bring a strong track record of sales leadership, excellent communication skills, and a passion for sustainable energy to drive business success at Tesla.

  • Bachelor's degree or equivalent experience.
  • 5+ years of applicable experience in sales leadership.
  • Ability to prioritize multiple projects, work evenings and weekends, and maintain a valid driver's license.

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