Business Systems Manager

5 months ago

Alexandria, Australia Ampol Full time

**About Ampol**

Here at Ampol, we are proud of our heritage as Australia’s only owned fuel brand. Fuel may be the foundation of our business, but our motivation and purpose come from the people, industries, and communities we engage with. From our origins until today, we’ve always been inspired by the role we can play in people’s lives - to keep them moving, to make journeys happen.

In the next few years, Ampol will be evolving our energy offering to ensure we continue to meet the ongoing needs of our customers whilst best leveraging marketplace opportunities as they arise. We are investing in our infrastructure and people to ensure that we can continue to provide, safe, reliable, and competitive supply to our valued customers.

For over 100 years we have supported Australians to travel far and wide, and we’ll be here for 100 more powering better journeys.

**The role**:
The Business Systems Manager (BSM) manages, install and maintains Retail Point of Sale and Back Office Systems throughout the country for Ampol and its supporting business partners. The BSM ensures that these services are delivered within agreed timeframes, quality of workmanship and with the specified standards. You may be required to add value by providing Training and Support for Ampol systems within agreed remit of the role.

This is a permanent, full time position within our Alexandria HQ, with regular travel across NSW & ACT, for country & interstate rollouts, installations and training.

**Key duties**:

- Provide 3rd level support, coaching, on-site investigation & technical advice in the use of Ampol Point of Sale (POS), Back Office Systems (BOS), payment systems & site infrastructure.
- Manage the installation of POS & BOS Computer Systems at Retail sites, as scheduled and with minimum site disruption
- Provide business case input & review as the SME stakeholder in projects, initiatives,
- enhancements, testing, program development and vendor reviews for proposed new systems
- Analyse and resolve on-site Retail IT system issues, and submit recommended solutions to Retail Systems Application Team. Attend and participate in IT Problem investigation activities
- Build and develop effective working relationships with internal & external customers.
- Defines User Acceptance Test conditions, designs and executes Test Scripts to map
- Ensure Ampol IT Retail Systems are reliable, stable, and meet prescribed operational standards for their use at sites.
- Drive continuous improvement by Identification of System/Process improvements, including business and financial benefits.
- Coordinate suppliers & site management for POS & BOS pre-installation, installation & conversion activity

**About you**:

- Broad knowledge of foundation infrastructure services design and delivery including
- Working knowledge of Microsoft Office Suite and Lotus Notes
- Customer focussed with a sense of urgency in delivery
- Extensive knowledge of a broad range of software and Operating Systems, including Point of Sale & Back Office Systems
- Extensive knowledge of a broad range of hardware platforms, networks and system architecture.
- Relevant knowledge & experience in EFT networks and fundamentals
- Knowledge of accounting principles and accounting software for Small Business Systems
- Knowledge of the various Ampol Consumer Sales Systems preferred
- Ability to communicate effectively with both external (eg vendors) and internal stakeholders
- Ability and willingness to work away from home for extended periods at a time e.g. for country & interstate rollouts, installations and training

**We’ll take you further by**:

- Our total remuneration is competitive. This is across base salary, a performance incentive, employee share offers and a 25% discount on Fuel for two privately used cars
- We are flexible. Many of our teams have embraced hybrid work, balancing time spent remote working, with time spent at an office to connect and work together where it adds value.
- We value recognition. We have an internal recognition platform amplifying the achievements of those who do great work and demonstrate our capabilities and values.
- Career development and learning opportunities including LinkedIn Learning and other tailored training solutions.
- BabyCare Package - financial and flexible support for parents transitioning back to work.
- Need some wheels? Novated Lease options are available.
- Invest in your future with the Employee Share Scheme
- Leave Options - We offer wellbeing leave and leave purchasing.
- Care for your Community. Spend one paid day a year volunteering with one of our Ampol Foundation partners.

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