Retail Store Operations Manager

4 days ago


Chirnside Park, Victoria, Australia Singtel Full time

Overview

Singtel, a leading telecommunications company in Australia, is seeking an experienced Retail Store Operations Manager to join their team. This role involves providing inspirational leadership and driving positive engagement to build a culture of high performance for the company's amazing people.

About the Role

The successful candidate will be responsible for developing, coaching, and mentoring the team in delivering exceptional customer experiences each time. They will also lead the team in operational excellence by executing the company strategy and contributing towards the organisation's growth and profitability.

Key Responsibilities

  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Lead a team of sales consultants and support staff to achieve sales targets and provide excellent customer service
  • Monitor and report on sales performance, customer feedback, and operational metrics
  • Mentor and coach team members to develop their skills and knowledge
  • Collaborate with other departments to drive business growth and improve operational efficiency

Requirements

  • Proven experience in retail management or a related field
  • Excellent leadership and communication skills
  • Able to work in a fast-paced environment and make decisions quickly
  • Strong analytical and problem-solving skills
  • Ability to mentor and coach team members

Benefits

  • Competitive salary: $120,000 - $150,000 per annum
  • Bonus scheme: up to 20% of annual salary
  • Health insurance: Singtel provides comprehensive health insurance coverage
  • Rewards and recognition program: acknowledges and rewards outstanding performance
  • Training and development opportunities: Singtel invests in its employees' growth and development

Why Work at Singtel?

Singtel is a leading telecommunications company in Australia, offering a range of products and services to individuals, businesses, and governments. We are committed to innovation, customer satisfaction, and employee growth and development. Our mission is to make a meaningful difference in the lives of our customers and communities through our products and services.



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