Customer Success Manager
1 week ago
As a Customer Success Manager at WalkMe, you will be a trusted advisor to a portfolio of up to 10 Fortune 1000 customers, helping them achieve maximum value from our Digital Adoption Platform (DAP).
Key Responsibilities:- Be the 'voice of the customer' and provide internal feedback to maximize customer value and retention.
- Schedule and prepare Executive Business Reviews for customers, focusing on increasing adoption and proving return on investment.
- Maintain an understanding of our product and roadmap to guide customers to success and uplift their digital maturity.
- Educate customers on relevant features and industry trends, challenges with digital adoption, and current/potential use cases for WalkMe.
- Establish strategic relationships with decision-makers, champions, and economic buyers by guiding customers on best practice usage of the platform.
- Partner with the WalkMe Account Team to ensure customers renew and expand.
- Develop a Success Plan outlining how WalkMe addresses customers' immediate/future needs, including metrics for success.
- Monitor customer health and identify remediation options to mitigate risks.
- 5+ years of customer advocacy and engagement experience in Enterprise SaaS Customer Success, account management, or post-sales relationship management.
- Experience managing a quarterly retention and growth quota.
- Maintained a book of 4-6 strategic customer accounts.
- Increased customer satisfaction, adoption, and retention with a technical product.
- High competency in sales discovery methodologies and return on investment discussions.
- Flexible Work Arrangements: Hybrid and flexible hours to manage work commitments and personal life.
- Family Friendly Policies: Relevant policies to prioritize family needs.
- Supportive Culture: Celebrating individuality and creating space for community.
- Professional Development: Opportunities for career growth through our career compass offering.
- Volunteer Time Off: Encouraging diversity and inclusion.
We welcome applicants from diverse backgrounds and experiences. If you require accommodation for any part of the recruitment process, please send a request.", "lang_code": "en-US"}
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Customer Success Manager
2 weeks ago
Sydney, New South Wales, Australia ACCS - ARES Customer Care Solutions GmbH Full timeAbout the RoleWe are seeking a highly motivated and experienced Client Relationship Manager to join our Customer Success team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our team, you will be responsible for building and maintaining strong relationships with our clients, driving revenue growth, and delivering exceptional customer...
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Customer Success Manager
1 week ago
Sydney, New South Wales, Australia ACCS - ARES Customer Care Solutions GmbH Full timeAbout the RoleWe are seeking a highly motivated and experienced Customer Success Manager to join our team in Sydney. As a key member of our Customer Success team, you will be responsible for delivering exceptional customer service to our advertiser and agency partners.Key ResponsibilitiesBuild and maintain strong relationships with clients to understand...
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Customer Success Manager
5 days ago
Sydney, New South Wales, Australia ACCS - ARES Customer Care Solutions GmbH Full timeUnlock Your Potential as a Customer Success ManagerWe are seeking a highly motivated and experienced Customer Success Manager to join our team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our Sales team, you will be responsible for building and maintaining strong relationships with our clients and partners, driving revenue growth, and...
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Customer Success Manager
2 days ago
Sydney, New South Wales, Australia ACCS - ARES Customer Care Solutions GmbH Full timeUnlock Your Potential as a Customer Success ManagerWe are seeking a highly motivated and experienced Customer Success Manager to join our team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our Sales team, you will be responsible for building and maintaining strong relationships with our clients and partners, driving revenue growth, and...
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Customer Success Manager
2 weeks ago
Sydney, New South Wales, Australia ACCS - ARES Customer Care Solutions GmbH Full timeAbout the RoleWe are seeking a highly motivated and experienced professional to join our Customer Success team as a Client Relationship Manager. In this role, you will be responsible for building and maintaining strong relationships with our clients, providing proactive consultative client service, and driving revenue growth.Key ResponsibilitiesClient...
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Customer Success Specialist
2 weeks ago
Sydney, New South Wales, Australia ACCS - ARES Customer Care Solutions GmbH Full timeAbout the RoleWe are seeking a highly skilled Customer Success Specialist to join our team at ACCS - ARES Customer Care Solutions GmbH. As a Customer Success Specialist, you will play a critical role in building and maintaining strong relationships with our clients, ensuring their success with our Procore construction management software.Key...
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Customer Success Manager Advertising
2 days ago
Sydney, New South Wales, Australia ACCS - ARES Customer Care Solutions GmbH Full timeRemote Customer Success Manager Advertising Job DescriptionThis is a remote, work-from-home position. We are seeking a remote Customer Success Manager Advertising to join our team in Australia.Key Responsibilities:Manage multiple projects with minimal supervision.Strong attention to detail and organizational skills.Technically savvy in digital marketing...
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Customer Success Specialist
2 weeks ago
Sydney, New South Wales, Australia ACCS - ARES Customer Care Solutions GmbH Full timeAbout the RoleWe are seeking a highly skilled Customer Success Specialist to join our team at ACCS - ARES Customer Care Solutions GmbH. As a Customer Success Specialist, you will play a critical role in building, retaining, and growing our client base.Key ResponsibilitiesPartner with Account Managers to deliver exceptional customer experiences and drive...
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Customer Success Manager Advertising
5 days ago
Sydney, New South Wales, Australia ACCS - ARES Customer Care Solutions GmbH Full timeRemote Customer Success Manager AdvertisingThis is a remote, work-from-home opportunity to join our client's team in Australia.We are seeking a highly skilled and experienced Customer Success Manager Advertising to lead our advertising efforts and drive business growth.Key Responsibilities:Manage multiple advertising campaigns with minimal...
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Customer Success Manager Branding Specialist
5 days ago
Sydney, New South Wales, Australia ACCS - ARES Customer Care Solutions GmbH Full timeCustomer Success Manager Branding Job DescriptionWe are seeking a highly skilled Customer Success Manager Branding to join our team in Australia. As a key member of our client's team, you will be responsible for delivering exceptional customer experiences and driving business growth through effective branding strategies.Key Responsibilities:Develop and...
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Customer Success Manager Branding Specialist
2 weeks ago
Sydney, New South Wales, Australia ACCS - ARES Customer Care Solutions GmbH Full timeAbout ACCS - ARES Customer Care Solutions GmbHWe are a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services.Job SummaryWe are seeking a highly skilled Customer Success Manager Branding to join our team in Australia. As a Customer Success Manager...
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Customer Success Manager Branding Specialist
2 days ago
Sydney, New South Wales, Australia ACCS - ARES Customer Care Solutions GmbH Full timeCustomer Success Manager Branding Job DescriptionThis is a remote, work-from-home position. We are seeking a remote Customer Success Manager Branding to join our team in Australia.Key Responsibilities:Manage multiple projects with strong attention to detail and organizational skills.Develop and maintain strong relationships with clients through excellent...
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Customer Success Manager Advertising Specialist
2 weeks ago
Sydney, New South Wales, Australia ACCS - ARES Customer Care Solutions GmbH Full timeAbout ACCS - ARES Customer Care Solutions GmbHWe are a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services.Job SummaryWe are seeking a highly skilled Customer Success Manager - Advertising to join our team in Australia. As a key member of our...
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Customer Success Manager Branding Specialist
7 days ago
Sydney, New South Wales, Australia ACCS - ARES Customer Care Solutions GmbH Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager Branding to join our team in a remote capacity. As a key member of our client's team, you will be responsible for delivering exceptional customer experiences and driving business growth through effective branding strategies.Key ResponsibilitiesDevelop and implement comprehensive branding...
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Customer Success Manager Advertising Specialist
2 weeks ago
Sydney, New South Wales, Australia ACCS - ARES Customer Care Solutions GmbH Full timeAbout ACCS - ARES Customer Care Solutions GmbHWe are a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services.Job SummaryWe are seeking a highly skilled Customer Success Manager - Advertising to join our team in Australia. As a key member of our...
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Commercial Customer Success Specialist
2 weeks ago
Sydney, New South Wales, Australia ACCS - ARES Customer Care Solutions GmbH Full timeAbout the RoleWe are seeking a highly skilled Commercial Customer Success Specialist to join our team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our customer success team, you will be responsible for driving the success of our strategic commercial customers.Key ResponsibilitiesCustomer Success: Develop and execute customer success plans...
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Customer Success Manager Advertising Specialist
2 weeks ago
Sydney, New South Wales, Australia ACCS - ARES Customer Care Solutions GmbH Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager Advertising Specialist to join our team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our organization, you will be responsible for delivering exceptional customer experiences and driving business growth through effective advertising strategies.Key...
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Customer Success Manager Advertising Specialist
2 weeks ago
Sydney, New South Wales, Australia ACCS - ARES Customer Care Solutions GmbH Full timeAbout the RoleWe are seeking a highly skilled Advertising Success Manager to join our team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our organization, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic advertising initiatives.Key ResponsibilitiesDevelop and Execute...
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Customer Success Manager
2 weeks ago
Sydney, New South Wales, Australia ACCS - ARES Customer Care Solutions GmbH Full timeAbout ACCS - ARES Customer Care Solutions GmbHWe are a customer and product-led SAAS company, dedicated to helping working teams improve every day. Our technology platform and products empower front-line workers to voice their concerns, while providing leaders with the visibility to make informed decisions about safety, quality, and continuous...
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Customer Success Manager Branding Specialist
2 weeks ago
Sydney, New South Wales, Australia ACCS - ARES Customer Care Solutions GmbH Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager Branding to join our team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our global team, you will be responsible for delivering exceptional customer experiences and driving business growth through effective branding strategies.Key ResponsibilitiesDevelop and Implement...
