Experience Expert

5 days ago


City of Monash, Australia VMCH Full time
About the Job

This Customer Service Ambassador role plays a critical part in delivering exceptional client experiences. You will act as the primary contact for existing and prospective consumers, providing information and advice on our service offerings.

Key Responsibilities:

  • Act as the primary contact for clients, providing information and advice.
  • Deliver person-centred care tailored to clients' needs.
  • Manage high volumes of inbound and outbound calls, maintaining accurate records.
  • Approve service provision within designated authority levels.
  • Resolve issues promptly and escalate when necessary.

About Us

VMCH is a not-for-profit organisation that prioritises compassion, respect, and inclusion. We're committed to making a positive difference in people's lives.

We value our team members who share our commitment to excellence and customer satisfaction.



  • City of Monash, Australia Michael Page Australia Full time

    Business Financial Solutions ExpertWe are seeking a highly skilled Business Financial Solutions Expert to join our team. As a key member of our organisation, you will be responsible for developing and implementing financial strategies that meet organisational goals.ResponsibilitiesDevelop and execute financial plans that align with business...


  • City of Moreton Bay, Australia Connor Clothing Pty Full time

    We are seeking talented individuals to join our team as Customer Experience Experts.About Our Vision:At Connor Clothing Pty, we are committed to delivering world-class customer experiences through exceptional service, product knowledge, and a passion for fashion.Key Responsibilities:As a Customer Experience Expert, you will be responsible for creating...


  • City Of Monash, Australia Randstad Education Australia Full time

    About the RoleRandstad Education Australia is pleased to partner with a renowned education institution that values excellence in teaching and research. As a Finance Business Partner, you will play a crucial role in supporting key financial initiatives, driving strategic decisions, and providing expert financial services.Key Responsibilities:• Provide...


  • City of Monash, Australia Elite Talent Group pty ltd Full time

    Client-Facing RoleWe're seeking a highly skilled Social Media Advertising Expert to join our team. As a key member of our Paid Social department, you will be responsible for developing and implementing effective social media strategies for our clients.Your primary focus will be on managing client campaigns, creating engaging content, and analyzing...


  • City of Monash, Australia Mazda Australia Pty Ltd Full time

    About Mazda Australia Pty Ltd:We are a leading automotive manufacturer dedicated to creating innovative vehicles that inspire drivers worldwide.Our team is passionate about delivering exceptional customer experiences and fostering a collaborative work environment.As a key player in the Mazda Motor Corporation, we combine passion, innovation, and excellence...


  • City of Monash, Australia ABB Schweiz AG Full time

    Service delivery expertWe are seeking an experienced Senior Field Service Engineer to join our Robotics and Discrete Automation Division in Notting Hill Victoria. As a key member of our team, you will be responsible for delivering high-quality technical support services to our customers.Main objectivesYou will contribute to customer satisfaction by planning...


  • Council of the City of Sydney, Australia Westpac Group Full time

    As a Cross-Channel Experience Expert, you will work within our Consumer Digital Office, collaborating with Technology partners and stakeholders across the Westpac Group.Your Key Responsibilities:Drive market-leading customer experiences across our multi-branded digital ecosystem, including websites, banking apps, and digital communication channels.Foster...


  • Shire of Esperance, Australia Bunnings Group Full time

    Becoming a part of the Bunnings Group team means being part of a dynamic and supportive environment where you can grow and develop your skills. As a Customer Service Team Member, you'll have the opportunity to work with a diverse range of people, learning from their experiences and sharing your own expertise.About the Job:Your primary focus will be on...


  • City of Monash, Australia Contour Education Full time

    About Contour EducationWe're a dynamic education company that's changing the way students learn. Our team of passionate educators is dedicated to making a positive impact on the lives of thousands of students.We're seeking a talented Science Resource Developer and Question Writer to join our team. In this role, you will be responsible for creating...


  • City of Monash, Australia VMCH Full time

    About the PositionThe Experience Expert role at VMCH involves delivering exceptional client experiences through expert advice and support. You will act as the primary contact for existing and prospective consumers, responding to inquiries and troubleshooting service-related matters.Key Responsibilities:Act as the primary contact for clients, providing expert...


  • City of Yarra, Australia Tonka Learning Full time

    Unlock Your Potential with Tonka LearningTonka Learning is a pioneering leadership development company based in Richmond VIC, specialising in bespoke learning solutions for top-tier organisations. Our team of experts collaborates seamlessly to deliver sustainable outcomes across all levels of leadership.We are seeking an innovative Learning Experience...


  • Council of the City of Sydney, Australia ProQuest Consulting Full time

    Company OverviewWe're a leading Salesforce Partner, specialising in Customer Service, Field Service, and Generative AI solutions. Our team of experts from 18 countries delivers impactful solutions that enhance customer experiences.


  • City of Monash, Australia Kmart Group Full time

    About UsKmart Group is a leading retailer in Australia and New Zealand, dedicated to delivering exceptional customer experiences across 300 communities. We pride ourselves on creating inclusive environments where our team members can thrive, contributing to our success story since 1969.As a Reporting Analyst, you will be part of a dynamic team that values...


  • City of Monash, Australia Mars Recruitment Australia Full time

    About the RoleThis exciting opportunity involves overseeing the creation, development, and execution of high-quality digital assets across various channels, including websites, email campaigns, and social media.The successful candidate will have a strong portfolio showcasing digital design projects, proficiency in design tools, and experience with Content...


  • City of Monash, Australia Kmart Group Full time

    At Kmart Group, we're modernizing our supply chain systems and operations to enhance efficiency, reduce costs, and deliver faster delivery of products to nearly 500 stores throughout Australia and New Zealand.Sr. Business Analyst - Merchandise and Supply ChainWe're creating the next generation of retail supply chain technology with a focus on warehouse...


  • City of Monash, Australia Culture Kings Full time

    Culture Kings is a dynamic and innovative retailer that sets the benchmark for streetwear and fashion. Our stores offer a unique shopping experience with an extensive selection of global brands and World Exclusive pieces.The Job DescriptionWe are looking for an experienced Assistant Store Manager to join our Chadstone store. In this role, you will be...


  • Council of the City of Sydney, Australia El Jannah Full time

    The RoleWe are seeking a skilled Sommelier to join our team at Rockpool Bar & Grill Sydney.The successful candidate will work closely with our wine experts to elevate the dining experience and provide exceptional service to our guests.


  • City of Monash, Australia Nissan Motor Corporation Full time

    About NissanWe are a global leader in the automotive industry, known for our innovative products and services. Our commitment to customer satisfaction and quality has earned us a reputation as a trusted and reliable partner.Your Role in Our TeamYou will be responsible for processing dealer and fleet credit applications in accordance with our credit standards...


  • City of Monash, Australia Mazda Australia Pty Ltd Full time

    Mazda Australia Pty Ltd is committed to delivering exceptional customer experiences through our warranty services.We are seeking an experienced Warranty Specialist to provide expert technical guidance to our dealers and assist them in navigating warranty processes.As a key member of our team, you will be responsible for reviewing and approving warranty...


  • City of Monash, Australia Officeworks Ltd Full time

    About OfficeworksWe operate best when our team represents the communities we serve. We proudly commit to providing a safe and supportive work environment for everyone. We actively encourage applications from all candidates, including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community, and people with disabilities.The RoleAs an experienced...