Customer Success Manager

3 weeks ago

Sydney, New South Wales, Australia S&P Global, Inc. Full time
About the Role

Job Summary: We are seeking a highly skilled Customer Success Manager to join our team at S&P Global, Inc. The successful candidate will be responsible for delivering exceptional customer experiences, driving adoption and usage growth, and supporting strategic objectives on a global scale.

Key Responsibilities
  • Develop and Execute Proactive Initiatives: Collaborate with marketing and account teams to design and implement proactive contact initiatives that drive customer engagement and growth.
  • Drive Continuous Service Improvement: Focus on product adoption and usage growth, identifying opportunities for improvement and implementing solutions to enhance the customer experience.
  • Evaluate and Enhance Customer Profiles: Utilize Sales Force to evolve customer profiles, including affiliations, geographic presence, and business interests.
  • Provide Training and Support: Educate clients on platform, product functionality, and new release training, ensuring they maximize the value of our solutions.
  • Monitor Product Usage and Develop Account Profiles: Work with our usage analytics team to monitor product usage, develop account profiles, and identify upsell opportunities.
  • Stay Up-to-Date on Product Offerings: Continuously learn about our suite of products and services, including new enhancements and offerings, to provide expert guidance to clients.
  • Understand Customer Business and Market Trends: Analyze customer business and market trends, suggesting ways to help clients address these challenges through education and connection with internal experts.
  • Route Enhancement Requests: Ensure client enhancement requests are routed to product stakeholders for timely resolution.
Requirements
  • Positive Attitude and Teamwork: Demonstrate a positive, proactive attitude and ability to work effectively in a team environment.
  • Exceptional Communication Skills: Possess exceptional skills in listening to clients, articulating ideas, and conveying complex information in a clear and concise manner.
  • Proven Relationship-Building Skills: Proven record of maintaining strong relationships with senior client members, addressing their needs, and maintaining high client satisfaction.
  • Goal-Oriented and Organized: Goal and action-oriented, with the ability to organize, multi-task, and prioritize in a fast-paced environment.
  • Consultative Sales or Client-Facing Experience: Ideally experienced in consultative sales or a client-facing role, with the ability to handle challenging situations.
Education and Qualifications
  • Bachelor's Degree: Bachelor's degree required, preferably in Finance, Economics, or a related field.
  • Strong MS Office Skills: Strong MS Office skills, including Word, Excel, and PowerPoint.
  • CRM Experience: Any knowledge of CRM systems or research platforms would be advantageous.

  • Customer Success Manager

    3 weeks ago

    Sydney, New South Wales, Australia ACCS - ARES Customer Care Solutions GmbH Full time

    About the RoleWe are seeking a highly motivated and experienced Client Relationship Manager to join our Customer Success team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our team, you will be responsible for building and maintaining strong relationships with our clients, driving revenue growth, and delivering exceptional customer...

  • Customer Success Manager

    2 weeks ago

    Sydney, New South Wales, Australia ACCS - ARES Customer Care Solutions GmbH Full time

    About the RoleWe are seeking a highly motivated and experienced Customer Success Manager to join our team in Sydney. As a key member of our Customer Success team, you will be responsible for delivering exceptional customer service to our advertiser and agency partners.Key ResponsibilitiesBuild and maintain strong relationships with clients to understand...

  • Customer Success Manager

    1 week ago

    Sydney, New South Wales, Australia ACCS - ARES Customer Care Solutions GmbH Full time

    Unlock Your Potential as a Customer Success ManagerWe are seeking a highly motivated and experienced Customer Success Manager to join our team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our Sales team, you will be responsible for building and maintaining strong relationships with our clients and partners, driving revenue growth, and...

  • Customer Success Manager

    7 days ago

    Sydney, New South Wales, Australia ACCS - ARES Customer Care Solutions GmbH Full time

    Unlock Your Potential as a Customer Success ManagerWe are seeking a highly motivated and experienced Customer Success Manager to join our team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our Sales team, you will be responsible for building and maintaining strong relationships with our clients and partners, driving revenue growth, and...

  • Customer Success Manager

    2 weeks ago

    Sydney, New South Wales, Australia ACCS - ARES Customer Care Solutions GmbH Full time

    About the RoleWe are seeking a highly motivated and experienced professional to join our Customer Success team as a Client Relationship Manager. In this role, you will be responsible for building and maintaining strong relationships with our clients, providing proactive consultative client service, and driving revenue growth.Key ResponsibilitiesClient...

  • Customer Success Manager Advertising

    11 hours ago

    Sydney, New South Wales, Australia ACCS - ARES Customer Care Solutions GmbH Full time

    Remote Customer Success Manager Advertising Job DescriptionThis is a remote, work-from-home position. We are seeking a remote Customer Success Manager Advertising to join our client's team in Australia.Key Responsibilities:Manage multiple projects with minimal supervision.Strong attention to detail and organizational skills.Technically savvy in digital...

  • Customer Success Specialist

    3 weeks ago

    Sydney, New South Wales, Australia ACCS - ARES Customer Care Solutions GmbH Full time

    About the RoleWe are seeking a highly skilled Customer Success Specialist to join our team at ACCS - ARES Customer Care Solutions GmbH. As a Customer Success Specialist, you will play a critical role in building and maintaining strong relationships with our clients, ensuring their success with our Procore construction management software.Key...

  • Customer Success Manager Advertising

    7 days ago

    Sydney, New South Wales, Australia ACCS - ARES Customer Care Solutions GmbH Full time

    Remote Customer Success Manager Advertising Job DescriptionThis is a remote, work-from-home position. We are seeking a remote Customer Success Manager Advertising to join our team in Australia.Key Responsibilities:Manage multiple projects with minimal supervision.Strong attention to detail and organizational skills.Technically savvy in digital marketing...

  • Customer Success Specialist

    3 weeks ago

    Sydney, New South Wales, Australia ACCS - ARES Customer Care Solutions GmbH Full time

    About the RoleWe are seeking a highly skilled Customer Success Specialist to join our team at ACCS - ARES Customer Care Solutions GmbH. As a Customer Success Specialist, you will play a critical role in building, retaining, and growing our client base.Key ResponsibilitiesPartner with Account Managers to deliver exceptional customer experiences and drive...

  • Customer Success Manager Advertising

    1 week ago

    Sydney, New South Wales, Australia ACCS - ARES Customer Care Solutions GmbH Full time

    Remote Customer Success Manager AdvertisingThis is a remote, work-from-home opportunity to join our client's team in Australia.We are seeking a highly skilled and experienced Customer Success Manager Advertising to lead our advertising efforts and drive business growth.Key Responsibilities:Manage multiple advertising campaigns with minimal...

  • Customer Success Manager Branding Specialist

    1 week ago

    Sydney, New South Wales, Australia ACCS - ARES Customer Care Solutions GmbH Full time

    Customer Success Manager Branding Job DescriptionWe are seeking a highly skilled Customer Success Manager Branding to join our team in Australia. As a key member of our client's team, you will be responsible for delivering exceptional customer experiences and driving business growth through effective branding strategies.Key Responsibilities:Develop and...

  • Customer Success Manager Branding Specialist

    3 weeks ago

    Sydney, New South Wales, Australia ACCS - ARES Customer Care Solutions GmbH Full time

    About ACCS - ARES Customer Care Solutions GmbHWe are a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services.Job SummaryWe are seeking a highly skilled Customer Success Manager Branding to join our team in Australia. As a Customer Success Manager...

  • Customer Success Manager Branding Specialist

    7 days ago

    Sydney, New South Wales, Australia ACCS - ARES Customer Care Solutions GmbH Full time

    Customer Success Manager Branding Job DescriptionThis is a remote, work-from-home position. We are seeking a remote Customer Success Manager Branding to join our team in Australia.Key Responsibilities:Manage multiple projects with strong attention to detail and organizational skills.Develop and maintain strong relationships with clients through excellent...

  • Customer Success Manager Advertising Specialist

    3 weeks ago

    Sydney, New South Wales, Australia ACCS - ARES Customer Care Solutions GmbH Full time

    About ACCS - ARES Customer Care Solutions GmbHWe are a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services.Job SummaryWe are seeking a highly skilled Customer Success Manager - Advertising to join our team in Australia. As a key member of our...

  • Customer Success Manager Branding Specialist

    2 weeks ago

    Sydney, New South Wales, Australia ACCS - ARES Customer Care Solutions GmbH Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager Branding to join our team in a remote capacity. As a key member of our client's team, you will be responsible for delivering exceptional customer experiences and driving business growth through effective branding strategies.Key ResponsibilitiesDevelop and implement comprehensive branding...

  • Customer Success Manager Advertising Specialist

    3 weeks ago

    Sydney, New South Wales, Australia ACCS - ARES Customer Care Solutions GmbH Full time

    About ACCS - ARES Customer Care Solutions GmbHWe are a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services.Job SummaryWe are seeking a highly skilled Customer Success Manager - Advertising to join our team in Australia. As a key member of our...

  • Commercial Customer Success Specialist

    3 weeks ago

    Sydney, New South Wales, Australia ACCS - ARES Customer Care Solutions GmbH Full time

    About the RoleWe are seeking a highly skilled Commercial Customer Success Specialist to join our team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our customer success team, you will be responsible for driving the success of our strategic commercial customers.Key ResponsibilitiesCustomer Success: Develop and execute customer success plans...

  • Customer Success Manager Advertising Specialist

    3 weeks ago

    Sydney, New South Wales, Australia ACCS - ARES Customer Care Solutions GmbH Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager Advertising Specialist to join our team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our organization, you will be responsible for delivering exceptional customer experiences and driving business growth through effective advertising strategies.Key...

  • Customer Success Manager Advertising Specialist

    3 weeks ago

    Sydney, New South Wales, Australia ACCS - ARES Customer Care Solutions GmbH Full time

    About the RoleWe are seeking a highly skilled Advertising Success Manager to join our team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our organization, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic advertising initiatives.Key ResponsibilitiesDevelop and Execute...

  • Customer Success Manager

    3 weeks ago

    Sydney, New South Wales, Australia ACCS - ARES Customer Care Solutions GmbH Full time

    About ACCS - ARES Customer Care Solutions GmbHWe are a customer and product-led SAAS company, dedicated to helping working teams improve every day. Our technology platform and products empower front-line workers to voice their concerns, while providing leaders with the visibility to make informed decisions about safety, quality, and continuous...