Chief Concierge

We are seeking a highly skilled and experienced Chief Concierge to join our team at Marriott Hotels. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences and providing personalized services to our valued customers.

• Provide tailored services to meet the unique needs of each guest, including transportation, reservations, and dry cleaning arrangements.
• Work closely with various departments to maximize business opportunities and ensure seamless guest experiences.
• Be the face of the hotel and deliver outstanding service through every guest interaction, from arrival to departure.
• Manage the Concierge team in general operational tasks and support other front office associates as needed.
• Empower and support your team to deliver exceptional service and exceed guest expectations.
• Stay up-to-date on hotel amenities and services, as well as local attractions and events, to provide expert recommendations to guests.
• Build and maintain strong relationships with existing and new customers, anticipating their needs and driving future bookings.
• Plan and execute team-building activities to foster a positive and inclusive work environment.
• Serve as the primary point of contact for external and internal clients, ensuring prompt and thorough communication.

• A current driver's license.
• Relevant experience in a similar role.
• Working rights in Australia.
• Enthusiasm to escalate your career.
• Self-motivation, drive, and energy in a fast-paced environment.
• Smart solutions and a can-do attitude.

• Exclusive staff discounts on food and beverage and hotel rooms.
• Flexible working hours and locations, time off to pursue your passion, and paid leave during your birthday month.
• Internationally recognized training programs, unlimited strategic development, and exciting career opportunities.
• Genuine care for associates' physical, emotional, and financial wellbeing.
• Employee Referral Incentives and paid time off to work with friends.
• Opportunity to work for the largest hotel network in the world, valuing equality, diversity, and inclusiveness.