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Business Systems Analyst
2 months ago
We are seeking an experienced Business Analyst to join our team at WaterNSW. As a key member of our organization, you will play a crucial role in identifying, scoping, and documenting business processes to meet customer needs and drive continuous improvement.
Key Responsibilities- Process Analysis and Improvement: Identify opportunities for process improvement and develop solutions to increase efficiency and effectiveness.
- Stakeholder Engagement: Collaborate with stakeholders to analyze, integrate, redesign, and document processes across the organization.
- Data Analysis: Gather and extract data from various business systems to inform process improvements and drive operational excellence.
- Quality Control and Auditing: Monitor and review DQP Portal activities to ensure customer compliance and make recommendations for process improvements.
- Certification and Experience: Certification in Business Analysis (CCBA, CBAP, or similar) or extensive experience as a business analyst.
- Problem-Solving Skills: Proven ability to identify and resolve complex issues using problem-solving techniques such as root cause analysis.
- Continuous Improvement Tools: Experience with continuous improvement tools and techniques such as Lean, Six Sigma, and BPM.
- Business Acumen: Strong understanding of business processes and the ability to communicate effectively with stakeholders.
WaterNSW operates the state's dams, capturing and storing water, and then supplying it ready for distribution – for the environment, agriculture, industry, and the community. We play a vital role at the source of the state's water, delivering two-thirds of all water used in NSW.
