Quality Assurance Officer

7 days ago

Geelong, Victoria, Australia beBeeQuality Full time $6,240 - $8,760

Job Title: Quality Assurance Officer

Our client, a leading government agency, is seeking a skilled Quality Assurance Officer to join their National Contact Centre Branch (NCC). This is an exciting opportunity for a professional with a strong background in quality assurance and customer service.

The role will involve coordinating corporate support functions, administration, and onboarding of contractors involved in channel management. You will also be responsible for undertaking quality assessment tasks on all NCC functions, supporting the drafting of written communications, and managing documents and databases.

We are looking for a candidate with excellent written and verbal communication skills, experience in stakeholder engagement and management, and a background in government or disability services. If you are a motivated and detail-oriented individual who is passionate about delivering high-quality results, we encourage you to apply.

Benefits:

  • 12-month initial contract with the opportunity to extend
  • AAP4 level role paying an hourly rate + Superannuation
  • Based out of Geelong or Dandenong, with 2 days working from home each week

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