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Telecom Infrastructure Developer

2 weeks ago

Sydney, New South Wales, Australia Amazon Full time

About the Role

We are seeking a skilled Telecom/VoIP engineer with a deep knowledge of SIP protocol, Networking and Linux/UNIX expertise to help us support and expand Amazon Connect's telecom infrastructure. Our technology is quite unique in that we built most of our equipment, and therefore we are looking for someone who is not afraid to work under the hood of a SIP endpoint system (preferably with work experience in the area), and not simply configure a commercial SIP product or performing move/add/change.

This role will play a crucial part in developing the next generation telecom infrastructure, owning the design, and deliver scalable and resilient systems while maintaining a constant customer focus. You'll join a diverse team of network, systems and software engineers working to make our telephony platform more efficient, scalable, reliable and efficient.

Key Responsibilities

  • Telecom Architecture: Conceptualize, design, build, deploy and maintain Amazon Connect's next generation telecom infrastructure.
  • Experience: Provide telecom expertise to help drive business decisions.
  • Lead/Mentor other engineers: Collaborate with teammates and partners to comprehend their obstacles and assist in finding solutions.
  • Telecom Carrier Peering: Integrate new telephony providers to expand Amazon Connect's telecom infrastructure and delight customers.
  • Automation: Work closely with our automation teams in defining the tools that allow us to scale at higher volume.
  • Documentation: Produce and review documentation and process regarding telecom network implementation/deployments, recurring issues, new standard operating procedures, knowledge transfer material, etc.