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Chief Customer Officer

3 weeks ago

Charlotte Bay, Australia beBeeDirector Full time US$120,000 - US$140,000
Customer Experience Director

This role is for a highly skilled professional with expertise in customer engagement and service. The Customer Experience Director will be responsible for fostering, promoting, and sustaining a customer-first culture within the company.

Key Responsibilities:
  • Lead the Customer Experience team to deliver exceptional customer service and support across multiple channels.
  • Develop and execute strategic plans to enhance customer satisfaction, loyalty, and retention.
  • Collaborate with cross-functional teams to drive process improvements, implement new technologies, and optimize operational efficiency.
  • Build and maintain strong relationships with customers, stakeholders, and business partners to ensure alignment and meet customer needs.
Requirements:
  • 7+ years of experience in customer-facing roles, with a minimum of 5 years in leadership positions.
  • Proven track record of success in customer engagement, service, and sales.
  • Strong analytical and problem-solving skills, with the ability to analyze complex data sets and develop actionable insights.
  • Exceptional communication, interpersonal, and project management skills.
Benefits:
  • Competitive salary and bonus structure.
  • Comprehensive benefits package, including medical, dental, and vision insurance.
  • 401(k) plan with employer matching.
  • Opportunities for professional development and growth.
Location:

Charlotte, NC.

Industry:

Manufacturing.

Job Type:

Full-time.