IT Leadership Role

4 days ago

Canberra, ACT, Australia beBeeLeadership Full time $90,000 - $100,000
Service Desk Team Leader Position

We are seeking a skilled and experienced professional to lead our Service Desk team. This is an excellent opportunity for someone who wants to grow their career in IT and develop leadership skills.

  • Lead and mentor a team of Service Desk Analysts
  • Provide hands-on support and guidance on complex technical issues
  • Develop and implement process improvements
  • Collaborate with other teams to ensure seamless service delivery

The ideal candidate will have 3-5 years of experience in an IT Service Desk environment and have naturally gravitated towards leadership roles. Experience with Service Desk processes, customer satisfaction, and implementing change would be an asset.

As a Service Desk Team Leader, you will be responsible for guiding your team to deliver exceptional customer service and support. You will work closely with the Sydney team to ensure that our service delivery is seamless and efficient.

Key responsibilities include:

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