CX Solutions Expert

1 week ago

Sydney, New South Wales, Australia beBeeExpert Full time $90,000 - $120,000
Job Description:

We are seeking a highly skilled CX Solutions Expert to join our team. This individual will be responsible for designing and delivering exceptional customer experiences that drive business results.

The ideal candidate will have experience in system integration, deployment, and maintenance of global IVR systems. They will also possess excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams.

  • Familiarity with AWS services, including S3, EC2, Auto Scaling, CloudFormation, and CloudWatch
  • Experience with Unix operating systems, including MacOS and Linux
  • Proficiency in MySQL commands and syntax
  • Basic knowledge of network protocols and tools, such as nslookup, ping, netcat, traceroute, and tcpdump

In addition to technical expertise, the successful candidate will demonstrate a passion for innovation, creativity, and continuous learning.

Required Skills:
  • Technical Expertise:
    • AWS services (S3, EC2, Auto Scaling, CloudFormation, CloudWatch)
    • Unix operating systems (MacOS, Linux)
    • MySQL commands and syntax
    • Network protocols and tools (nslookup, ping, netcat, traceroute, tcpdump)
  • Soft Skills:
    • Excellent communication and collaboration skills
    • Ability to work effectively with cross-functional teams
    • Passion for innovation, creativity, and continuous learning
Benefits:

This role offers a unique opportunity to work with a diverse organization that values aptitude, creativity, and experience. The successful candidate will have the chance to contribute to the design and delivery of innovative CX solutions that drive business results.

About Us:

We are a dynamic and growing company that is passionate about delivering exceptional customer experiences. Our team is dedicated to creating value for our clients through strategic partnerships and collaborative problem-solving.

  • Customer Solutions Specialist

    1 week ago

    Sydney, New South Wales, Australia Probe Cx Full time

    About the roleWe're on the lookout for multiple Customer Solutions Specialists to join our Springfield Contact Centre on a Part-Time basis (of 23.75hrs per week, Monday to Friday) who understand that every interaction can make a real difference in a person's life. Become an integral part of a team where you'll genuinely connect with meaningful work,...

  • Cx Researcher

    2 weeks ago

    Sydney, New South Wales, Australia Resmed Full time

    **Let's **talk about the teamJoin a new and emerging Experience Insights function (under Customer Experience) as a CX Researcher (Consumer Insights). In this role, you will lead our efforts to better understand our consumers' needs, represent the VOC to the business and own VOC consumer reporting and scorecards.**Let's **talk about the role**P **roduct Team...

  • Business Solutions Expert

    2 weeks ago

    Sydney, New South Wales, Australia beBeeExpertise Full time $100,000 - $125,000

    A successful Business Solutions Expert will drive business growth by translating features into value drivers for clients. Collaborating with sales teams, you will provide expert technical guidance throughout the sales cycle.Key Responsibilities:Translate business requirements into functional solutionsDeliver pre-sales technical support and strategic guidance...

  • Digital CX

    1 week ago

    Sydney, New South Wales, Australia Salt Full time

    OverviewDigital CX & Marketing Analyst - Customer Insights at Salt. This role supports the marketing and CX teams by enhancing the customer journey and forming customer insights. The successful candidate will be analytical, detail-oriented, and capable of transforming data into actionable insights.Key ResponsibilitiesCollect, analyse, and interpret customer...

  • Digital CX

    1 week ago

    Sydney, New South Wales, Australia Salt Full time

    OverviewDigital CX & Marketing Analyst - Customer Insights at Salt. This role supports the marketing and CX teams by enhancing the customer journey and forming customer insights. The successful candidate will be analytical, detail-oriented, and capable of transforming data into actionable insights.Key ResponsibilitiesCollect, analyse, and interpret customer...

  • Senior Cx Operations Analyst

    2 weeks ago

    Sydney, New South Wales, Australia Employment Hero Full time

    OverviewSenior CX Operations Analyst - Remote at Employment Hero.Join to apply for the Senior CX Operations Analyst - Remote role at Employment Hero.Employment Hero is on a mission to make employment easier and more valuable for everyone.Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution.Since 2014, we've...

  • Senior Cx Operations Analyst

    2 weeks ago

    Sydney, New South Wales, Australia Employment Hero Full time

    Overview Senior CX Operations Analyst - Remote at Employment Hero.Join to apply for the Senior CX Operations Analyst - Remote role at Employment Hero.Employment Hero is on a mission to make employment easier and more valuable for everyone.Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution.Since 2014, we've...

  • Senior Cx Operations Analyst

    3 weeks ago

    Sydney, New South Wales, Australia Employment Hero Full time

    Overview Senior CX Operations Analyst - Remote at Employment Hero.Join to apply for the Senior CX Operations Analyst - Remote role at Employment Hero.Employment Hero is on a mission to make employment easier and more valuable for everyone.Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution.Since 2014, we've...

  • Senior Cx Operations Analyst

    3 weeks ago

    Sydney, New South Wales, Australia Employment Hero Full time

    Overview Senior CX Operations Analyst - Remote at Employment Hero.Join to apply for the Senior CX Operations Analyst - Remote role at Employment Hero.Employment Hero is on a mission to make employment easier and more valuable for everyone.Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution.Since 2014, we've...

  • Hr People Business Partner

    1 week ago

    Sydney, New South Wales, Australia Probe Cx Full time

    Shape the Future of Customer Experience with Probe CXAt Probe CX, we don't just participate in the industry—we're leading it.As the largest BPO in the Southern Hemisphere, we're on a mission to redefine customer experience through digital innovation. With the BPO/CX sector set to grow by 10% year on year until 2035, there's never been a better time to join...