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Hotel Operations Expert

3 weeks ago

Adelaide, South Australia beBeeCustomerService Full time $45,000 - $60,000
Front Office and Food & Beverage All-Rounder Job Description

We are seeking an energetic and enthusiastic Casual Hotel All-Rounder to work across our Front Office and Food and Beverage operations.

  • Deliver exceptional service from check-in to check-out, ensuring every guest interaction is a positive one.
  • Be the first point of contact for guests, providing a warm welcome and setting the tone for their stay.
  • Work flexible shifts in Food and Beverage and Front Desk, adapting to the needs of the hotel.
  • Complete a variety of hotel tasks, keeping every day engaging and challenging.
  • Provide outstanding, knowledgeable, and friendly service to internal and external guests at all times.
  • Assist guests at self-check-in kiosks, streamlining the arrival process.
  • Brief non-members on features and benefits, encouraging loyalty program sign-ups.

Your key skills and experience include:

  • Previous customer-facing experience, preferably in a hospitality environment.
  • Strong computer system knowledge, including Microsoft Office and Opera.
  • The ability to thrive under pressure, multitask, and think critically.
  • Excellent communication skills and pride in personal presentation.
  • A genuine passion for delivering customer satisfaction and dedication to making each guest's stay memorable.
  • Valid RSA or willingness to obtain one before starting.
  • Availability to work a 7-day rotating roster.