Advanced IT Support Specialist

2 weeks ago

Canberra, ACT, Australia beBeeTechnical Full time $100,000 - $120,000

Job Title: Technical Support Professional

About the Role:

This position delivers high-quality IT support to ensure user-focused experiences for customers.

We are seeking an experienced professional to join our team and provide advanced support across all user-facing IT services, including Service Desk triage, priority support, walk-up Tech Bar assistance, M365 user technologies, and AV/meeting room technology support.

The ideal candidate will have extensive experience supporting enterprise desktop and mobile platforms, with strong hands-on skills across Windows 10/11, Microsoft 365, hardware, and basic networking.

In this role, you will manage and maintain the Endpoint SOE, package and deploy applications, and support hardware and software asset lifecycle and ITSM governance.

You will also mentor team members and help build capability across both the team and our customer base through training, technical leadership, IT inductions, refresher sessions, and contributions to SOPs, knowledge base articles, and training materials.

Key Responsibilities:
  • Deliver advanced support across all user-facing IT services.
  • Manage and maintain the Endpoint SOE, including deployment, patching, and configuration of desktops, laptops, and mobile devices.
  • Package and deploy applications using tools such as PowerShell, Intune, or other platforms.
  • Support hardware and software asset lifecycle and ITSM governance.
  • Mentor team members and contribute to process improvement and compliance activities.
Qualifications & Experience:
  • Extensive experience supporting enterprise desktop and mobile platforms.
  • Proven experience managing SOEs and application packaging.
  • ITIL v4 Foundation certified or equivalent understanding.
  • Excellent interpersonal and communication skills.
  • A proactive, solutions-focused mindset.
What We Offer:

We offer a collaborative work environment, opportunities for career growth and development, and a competitive compensation package.

We are committed to providing a supportive and inclusive workplace that fosters a culture of innovation and excellence.

Join us in delivering exceptional IT support and contributing to the success of our team and customers.

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