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Delivery Specialist

2 months ago

Canberra, ACT, Australia CONDOR: by Distillery Software Full time
About the Role

We are seeking a skilled Delivery Specialist to join our agile multi-disciplined delivery and ongoing support team at Condor: by Distillery Software. As a key member of our team, you will be responsible for implementing our out-of-the-box solutions to meet our customers' specific requirements.

Key Responsibilities
  • Manage onboarding of new customers, including running discovery sessions, documenting processes and configuration requirements, and assisting with system configuration.
  • Manage QA testing and coordinate customer user acceptance testing.
  • Conduct training sessions and provide ongoing support to customers, resolving any issues and assisting them in evolving their solution to meet changing requirements.
  • Collaborate with our Product team to assist in design and validation of new product features.
Requirements
  • Business analysis skills and/or qualifications.
  • At least two years full-time experience in a business analyst, software delivery, or customer success role.
  • An understanding of investigative processes and case management systems.
  • Experience working in a vendor/client relationship.
  • Ability to form strong internal and customer relationships.
  • Excellent problem-solving ability.
  • Impeccable presentation and communication skills, both verbal and written.
  • Experience working with JIRA and Confluence.
What We Offer

We offer a collaborative team environment, flexible work arrangements, and opportunities for growth and development. As a Delivery Specialist, you will have the opportunity to work on a variety of projects, develop your skills, and contribute to the success of our customers.

We are an agile team, and we value flexibility and adaptability. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional results, we encourage you to apply for this exciting opportunity.