
Business Intelligence Data Analyst
4 days ago
The key objective of this role is to ensure optimal staffing levels by conducting forecasting and capacity planning. This involves analyzing data, identifying trends, and making informed decisions to drive operational efficiency.
- Support scheduling and make real-time adjustments to meet service demands effectively.
- Monitor and report on key performance metrics to drive operational efficiency.
- Work closely with cross-functional teams to align on CX goals and staffing requirements.
- Enhance reporting processes and tools through automation and advanced data analysis.
- Perform other tasks as assigned by the line manager.
To excel in this position, you will need to possess a combination of skills and qualifications. The following are the essential requirements:
- Bachelor's degree in business Analytics, Statistics, Information Systems, or a related field. Master's degree is a plus.
- At least 2 or 3 years in data analysis, reporting, or customer experience-related roles.
- Ability to communicate with other related departments.
- Good English and knowledge in advance Excel, SQL, Power BI/Tableau, Python or R (optional but preferred), and CRM systems.
- Ability to work on new system.
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Business Analyst
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