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Case Manager Lead

3 weeks ago

Perth, Western Australia beBeeCustomerCentric Full time $90,000 - $94,990
Claims Specialist

We are seeking talented professionals to join our Workers' Compensation teams across WA.

As a Claims Specialist, you will deliver an exceptional customer experience journey through managing the end-to-end claims process, ensuring a smooth return to work and recovery for the injured person and by providing support and guidance to their employer.

  • Support customers on their return-to-work journey by acting as the key point of contact for stakeholders, including injured workers, their employers, general practitioners, and other medical professionals.
  • Ensure set timeframes and compliance measures are adhered to with all legislative codes and company policies.
  • Conduct face-to-face sessions with stakeholders through case conferencing, claims reviews, and onsite visits.
  • Conduct timely reviews for each case - planning, developing, and executing claim strategies.
  • Effectively set expectations and educate both workers and employers on legislative obligations, ensuring responsible financial claims management of your portfolio.
About You
  • A high degree of influencing skills, partnered with strong written and verbal communication skills.
  • A customer-centric approach which sees you optimise outcomes for your customers.
  • Proven ability to demonstrate resilience in managing challenging scenarios.
  • Developed time management skills with the ability to work in a high-pressure environment.
  • A keen willingness to learn and proactively engage in a fast-paced, dynamic team.
Benefits

You will be part of a highly skilled team working together to enable resilience for our customers, our environment, our economies, and our communities.

Our team is committed to delivering exceptional results while upholding the highest standards of professionalism and integrity.