Leading Technical Support Specialist

13 hours ago

Orange, Australia beBeeCustomer Full time $80,000 - $100,000
Job Title

Are you passionate about delivering exceptional customer service and technical support? Do you have leadership experience and a passion for technology? We are seeking a skilled Technical Support Manager to join our expanding team.

As a Technical Support Manager, you will lead and manage a medium-sized technical team in day-to-day operations. Your role will involve providing friendly and knowledgeable support to customers with a positive, can-do attitude.

  • Lead and manage a medium-sized technical team in day-to-day operations.
  • Develop strong relationships with customers to provide them with the best possible support.
  • Collaborate with your team to determine any processes that require improvement or can be handled more efficiently.
  • Effectively coordinate the escalation of tickets.
  • Seek customer feedback on your performance and take an active approach in attempting to continuously improve these results.
  • Identify problems or requests which don't have an existing process and collaborate with your team to develop and implement one.
  • Ensure documentation and procedures are always up to date.
  • Take ownership of day-to-day technology issues and deal with external 3rd party organisations.

What You'll Bring:

  • Proven leadership experience to effectively manage and guide technical teams while ensuring seamless service delivery.
  • A passion for providing exceptional customer service, demonstrated through your ability to help people fix technical issues with their computers and other technology devices.
  • A keen interest in technology and a strong desire to ensure that all technology is functioning optimally. You will be willing to learn new technology solutions and concepts to confidently liaise with staff and external vendors.
  • Effective communication skills when troubleshooting technical issues. You will be able to remain calm and articulate, providing clear explanations of the problem and preventative measures.
  • A positive attitude and can-do mindset, fostered by your proven track record of helping others resolve technical issues.
  • Excellent verbal and written communication skills, allowing you to effectively communicate with a wide range of stakeholders.
  • Flexibility in handling unusual situations, such as staying back later or adjusting work schedules, to accommodate out-of-the-ordinary circumstances.

Why You'll Love Working Here:

Our company values innovation, inclusivity, variety, and diverse backgrounds. We celebrate diversity and enable every voice to be heard. Apply today and be part of a team that values these principles.

Valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.

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