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Technical Support Specialist

2 weeks ago

Kemps Creek, New South Wales, Australia beBeeSupport Full time $60,000 - $93,000
Technical Support Specialist

We are seeking a skilled Technical Support Specialist to join our team. As a key member of our operations, you will provide high-quality technical support to our customers and teams.


Key Responsibilities:
  • Provide first-level technical support for various technical disciplines.
  • Manage and maintain IT equipment, including troubleshooting and resolving issues.
  • Process Return Merchandise Authorizations (RMAs) and repairs for devices under warranty.

Requirements:
  • 1+ year of experience in a corporate setting supporting Windows, Mac, or Linux operating systems.
  • Experience troubleshooting integrated and interdependent computer systems.
  • Ability to lift 50 lbs and work long hours on your feet.

Benefits:
  • Opportunity to develop your career and technical skills with industry-recognized qualifications.
  • A supportive team that encourages mentorship and career growth opportunities.

About the Role:
  • You will be responsible for providing technical assistance to our teams and customers.
  • You will need to troubleshoot complex technical issues and resolve them efficiently.
  • You will also be required to maintain accurate records of your activities and interactions.