Customer Service Professional

4 days ago

Brisbane, Queensland, Australia beBeeCustomer Full time $61,736 - $83,944

About this role

Are you a customer-focused professional looking for a challenging and rewarding career? Do you have excellent communication and interpersonal skills, with the ability to work in a fast-paced contact centre environment?

We are seeking a highly motivated and experienced Customer Experience Officer to join our team. In this key role, you will provide exceptional customer service to clients, resolve complex issues, and contribute to the success of our organisation.

Key responsibilities:

  • Provide consistent, professional quality customer service in a contact centre environment, displaying the ability to elicit and analyse relevant information and provide accurate and timely responses to a range of culturally diverse customer requests.

  • Demonstrate effective time management skills, including the ability to organise and prioritise work, while displaying attributes of initiative, responsibility and decisiveness to achieve team and individual key performance indicators.

  • Build and maintain positive and effective team relationships, contributing to the team's success in a high volume, client and sales quality focussed environment, keeping clients informed and treating people with respect and courtesy.

  • Analyse, respond to and resolve customer enquiries in a timely manner, following business policies and procedures at all times.

  • Identify new business opportunities through inbound and outbound channels for the organisation, ensuring information is distributed in a timely manner by contributing to the relationship between the Customer Service Centre and other business units.

Required skills and qualifications:

  • Proven ability to deliver consistent, professional quality customer service in a contact centre environment.

  • Demonstrates effective time management skills, including the ability to organise and prioritise work.

  • High level literacy and numeracy skills relevant to a contact centre environment.

Benefits:

This is an exciting opportunity to be part of a dynamic team, working in a fast-paced contact centre environment. You will have the opportunity to develop your skills and knowledge, and contribute to the success of our organisation.

How to apply:

If you are a motivated and experienced customer service professional, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter outlining your experience and qualifications.

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