Client Support Specialist

2 weeks ago


Keysborough, Victoria, Australia Veritas Recruitment Full time

Are you dedicated to providing top-notch customer support? We are collaborating with a reputable Australian organization seeking a proactive Customer Service Representative to become an integral part of their vibrant team. This position presents a fantastic opportunity to engage with a forward-thinking company recognized for its dedication to sustainability and innovation.

Key Responsibilities:

• Interact with clients through various channels including phone, email, and face-to-face to deliver exceptional service.

• Address inquiries and resolve issues promptly, ensuring a high level of customer satisfaction.

• Generate and present precise quotes to clients, ensuring transparency and meeting their individual requirements.

• Accurately process orders and manage customer accounts with meticulous attention to detail.

• Work collaboratively with internal departments to improve service delivery.

• Conduct approximately 10 outbound calls weekly to enhance relationships with clients.

About You:

• Previous experience in a customer service position with confidence in communicating with clients over the phone.

• Outstanding verbal and written communication skills.

• Strong analytical skills and attention to detail.

• You possess a cheerful, enthusiastic demeanor and a willingness to learn.

• You are ideally looking for a long-term career in customer service.

• Ability to work effectively both in a team environment and independently.

Benefits:

• Initial 12-month Fixed Term Contract with potential for permanent placement.

• Flexible working hours to accommodate personal needs.

• Onsite parking available.

• A growing Australian company with its headquarters in Melbourne.

• Monthly social events to foster team culture.

To apply, please submit your resume in WORD format through the appropriate channel.



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