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Senior Retail Team Leader

2 weeks ago


Katoomba, New South Wales, Australia beBeeRetail Full time $75,000 - $105,000
Job Title: Senior Retail Team Leader

About the Role:

We are seeking an experienced and skilled retail leader to partner with our Store Manager in driving store success. As a Senior Retail Team Leader, you will play a pivotal role in creating an exceptional shopping experience while upholding our brand values.

The ideal candidate will have a proven track record in retail management, with excellent leadership and communication skills. You will be responsible for leading daily operations, fostering a collaborative team environment, and driving training and development to empower your team to excel and grow.

Key Responsibilities:

  • Partner with the Store Manager to lead a motivated, engaged, and high-performing team.
  • Foster a collaborative and supportive work environment, encouraging teamwork and shared goals.
  • Drive training and development, empowering your team to excel and grow.
  • Communicate clearly and transparently, ensuring alignment and trust across the team.
  • Keep the team well-informed with product knowledge to deliver outstanding customer service.

Operational Excellence:

  • Assist with the smooth day-to-day running of the store, ensuring compliance with company policies.
  • Maintain high visual merchandising and housekeeping standards to enhance the shopping experience.
  • Prioritise health and safety, conducting regular risk assessments and ensuring a secure environment for staff and customers.
  • Play an active role in recruiting and retaining top talent to build a strong and motivated team.

Sales & Performance:

  • Support in meeting and exceeding sales targets, driving profitability through effective strategies.
  • Monitor key performance indicators (KPIs) to track and sustain store success.
  • Oversee stock levels, ensuring smooth replenishment and accurate delivery management.
  • Implement proactive loss prevention strategies to protect the store's profitability.

Customer Experience:

  • Lead by example in delivering exceptional customer service at every opportunity.
  • Address customer feedback promptly, ensuring satisfaction and brand loyalty.
  • Represent our brand with enthusiasm, professionalism, and a positive attitude.
  • Build meaningful connections with your local community, creating a personable and welcoming shopping atmosphere.

Benefits:

  • A monthly bonus scheme offering achievable targets and additional rewards on top of your base salary.
  • A 50% colleague discount across our brands, with a twice-yearly uniform allowance.
  • A generous colleague referral incentive.
  • A stable, successful, and supported environment.