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Senior Retail Team Leader
2 weeks ago
About the Role:
We are seeking an experienced and skilled retail leader to partner with our Store Manager in driving store success. As a Senior Retail Team Leader, you will play a pivotal role in creating an exceptional shopping experience while upholding our brand values.
The ideal candidate will have a proven track record in retail management, with excellent leadership and communication skills. You will be responsible for leading daily operations, fostering a collaborative team environment, and driving training and development to empower your team to excel and grow.
Key Responsibilities:
- Partner with the Store Manager to lead a motivated, engaged, and high-performing team.
- Foster a collaborative and supportive work environment, encouraging teamwork and shared goals.
- Drive training and development, empowering your team to excel and grow.
- Communicate clearly and transparently, ensuring alignment and trust across the team.
- Keep the team well-informed with product knowledge to deliver outstanding customer service.
Operational Excellence:
- Assist with the smooth day-to-day running of the store, ensuring compliance with company policies.
- Maintain high visual merchandising and housekeeping standards to enhance the shopping experience.
- Prioritise health and safety, conducting regular risk assessments and ensuring a secure environment for staff and customers.
- Play an active role in recruiting and retaining top talent to build a strong and motivated team.
Sales & Performance:
- Support in meeting and exceeding sales targets, driving profitability through effective strategies.
- Monitor key performance indicators (KPIs) to track and sustain store success.
- Oversee stock levels, ensuring smooth replenishment and accurate delivery management.
- Implement proactive loss prevention strategies to protect the store's profitability.
Customer Experience:
- Lead by example in delivering exceptional customer service at every opportunity.
- Address customer feedback promptly, ensuring satisfaction and brand loyalty.
- Represent our brand with enthusiasm, professionalism, and a positive attitude.
- Build meaningful connections with your local community, creating a personable and welcoming shopping atmosphere.
Benefits:
- A monthly bonus scheme offering achievable targets and additional rewards on top of your base salary.
- A 50% colleague discount across our brands, with a twice-yearly uniform allowance.
- A generous colleague referral incentive.
- A stable, successful, and supported environment.