Customer Service Representative

1 week ago

Cairns, Queensland, Australia beBeeHospitality Full time $55,150 - $62,700

Experience the Warmth of Tropical North Queensland

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This role offers a chance to thrive in a dynamic and welcoming environment, providing exceptional service to guests from diverse backgrounds.

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  • Greet Guests with Genuine Enthusiasm: Deliver warm welcomes and efficient check-ins and check-outs that exceed guest expectations.
  • Provide Personalized Support: Respond promptly to guest requests and questions, showcasing local knowledge and professionalism.
  • Promote Loyalty and Upsell Opportunities: Foster loyalty program engagement and identify opportunities to enhance guest experiences through personalized recommendations.
  • Manage Communications and Tasks: Effectively handle phone calls, bookings, and basic porter duties as needed.
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Requirements for Success:

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  • A Passionate Team Player: Thrive in a fast-paced, guest-facing environment with strong communication skills and a genuine enthusiasm for hospitality.
  • Strong Communication and Previous Experience: Demonstrate previous experience in hotel front office or customer-facing roles, coupled with excellent interpersonal skills.
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Why Choose This Opportunity?

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  • Global Hospitality Leader: Join one of the world's largest hospitality companies with endless career development opportunities.
  • Immediate Access to Benefits: Enjoy instant access to global accommodation and F&B discounts, as well as comprehensive training programs.
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