Team Leader Desktop Home Assessing NSW

4 days ago


Lidcombe, Australia Auto & General Full time
About the Role

The Desktop Home Assessing Team Leader plays a pivotal role in guiding and overseeing the Desktop Home Assessing Team, who are responsible for virtual assessments of impacted properties, cost validation, ensuring high scope accuracy and end-to-end management of claims assigned to them.

Key Responsibilities
  • Drive Business Outcomes: Develop and implement strategies to drive business outcomes, improve efficiency, and reduce costs.
  • Lead and Develop the Team: Lead, coach, and develop a high-performing team, providing guidance and support to ensure they have the skills and knowledge needed to excel in their roles.
  • Operational Excellence: Ensure the team operates with high levels of efficiency, accuracy, and quality, meeting or exceeding business objectives and key performance indicators (KPIs).
  • Stakeholder Management: Build and maintain strong relationships with internal and external stakeholders, including customers, suppliers, and partners.
  • Performance Management: Monitor and evaluate team performance, identifying areas for improvement and implementing corrective actions as needed.
Requirements
  • Leadership Experience: Proven experience in leading and managing high-performing teams, with a track record of driving business outcomes and improving efficiency.
  • Industry Knowledge: Strong knowledge of the home assessing industry, including current trends, challenges, and best practices.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders at all levels.
  • Problem-Solving Skills: Strong problem-solving and analytical skills, with the ability to identify and resolve complex issues.
  • Business Acumen: Strong business acumen, with the ability to develop and implement strategies to drive business outcomes and improve efficiency.
About Us

Auto & General is a leading provider of general insurance products and solutions, with a focus on delivering exceptional customer experiences and driving business outcomes. We're committed to fostering a culture of innovation, collaboration, and excellence, and we're always looking for talented individuals who share our values and passion for delivering exceptional results.



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