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Help Desk Technician

2 weeks ago

Brisbane, Queensland, Australia ENGINEERINGUK Full time

**About Us**

ENGINEERINGUK is a cutting-edge technology company that provides innovative solutions to meet the needs of our customers. Our team of experts is committed to delivering high-quality support and resolving technical challenges.

**Job Title: Help Desk Technician**

We are seeking an experienced Help Desk Technician to join our team. As a member of our technical services team, you will be responsible for delivering end-user support, infrastructure management, and audiovisual assistance. You will work closely with internal partners to process support requests, incidents, and project activities.

**Key Responsibilities:**

  • Promptly research, resolve, and respond to user requests, ensuring high-quality support and meeting or exceeding customer expectations.
  • Diagnose and troubleshoot end-user computing issues, from analysis to testing and follow-up.