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Help Desk Technician

2 weeks ago

Brisbane, Queensland, Australia Coforge Full time

We are looking for a Help Desk Technician to join our team at Coforge.

Job Description:
  • This role involves providing technical support to clients via various communication channels, including phone, email, and live chat.

The ideal candidate should have a solid understanding of technical concepts, including networking, hardware, and software.

Responsibilities:

  • Provide technical support to clients via various communication channels.
  • Troubleshoot technical issues and escalate complex problems to the relevant teams.
  • Document and share knowledge with the team to improve overall service quality.

Requirements:

  • Familiarity with technical concepts, including networking, hardware, and software.
  • Experience with help desk tools and systems.
  • Strong analytical and problem-solving skills.