Effective Leadership Opportunity

2 weeks ago

Canberra, ACT, Australia beBeeLeadership Full time $102,030 - $123,456
Job Title: Team Leader

Team Leader

The opportunity to take on a leadership role within our team in Canberra is now available. As a key member of the leadership team, you will be responsible for leading your team, managing quality and workflow, and driving a positive culture across this challenging portfolio.

You will work closely with your team to deliver a world-class customer experience that supports our customers at their greatest time of need. This role offers the chance to make a positive impact on someone's life every day and feel great satisfaction knowing your talent and hard work has a purpose.

This permanent full-time position is based in Canberra, with flexibility to work from home. You will be part of a diverse team that values equality, respect, and honesty.

Responsibilities:

  • Coaching, guiding, and managing the performance of all team members, facilitating continuous improvement and individual development.
  • Leading, empowering, and motivating team members to achieve performance and KRA targets to facilitate continuous improvement in RTW and customer outcomes.
  • Facilitating, leading, and encouraging training and development in accordance with organizational philosophy.
  • Monitoring, evaluating, and reviewing staff workloads, and conducting both formal and informal performance appraisals for all team members.
  • Effectively managing team resources and priorities.
  • Clarifying and managing key stakeholder expectations and allocating appropriate resources to ensure the delivery of effective outcomes.
  • Implementing business strategies that drive outcomes and facilitate achievement of set goals and targets.
  • Developing teamwork within own department and across the organisation.
  • Resolving disputes, complaints, and escalations effectively.

Requirements:

  • Experience in leading, mentoring, and coaching individual and/or a team to achieve desired results.
  • Demonstrated experience in building effective and professional client relationships.
  • Exceptional time management, communication, and interpersonal skills.
  • Demonstrated ability to think strategically about complex issues and develop and implement strategies that lead to successful resolution.
  • Excellent knowledge of injury management, premium calculation, and cost of claims.
  • Qualification aligned to Business, Commerce, Personal Injury Management or Allied Health (Occupational Therapy, Physiotherapy, Rehabilitation, Nursing, Psychology, or Exercise Sciences) advantageous.

Benefits:

  • A vibrant, collaborative innovative team culture.
  • Flexibility with opportunity to WFH up to 3 days a week when you are fully trained in your role.
  • Opt-in Rostered Day Off (RDO) once a month from start date.
  • Opt-in 9 day fortnight (every second Friday off) following probation period (instead of RDO).
  • A corporate wellbeing program with discounted health insurance and gym membership.
  • Access to discounts at over 350 retailers through our Rewards Hub program.
  • Entitlement to annual company incentive scheme.
  • Comprehensive learning and development support.
  • Companywide events to celebrate success.
  • Quarterly Reward and Recognition Awards.
  • Up to 16 weeks paid parental leave, plus super.

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