Senior IT Infrastructure Technician

1 week ago

Canberra, ACT, Australia beBeeAdministrator Full time $75,000 - $120,000

About Our Technical Expert:

We are seeking a highly motivated and experienced Systems Administrator who excels in a fast-paced environment, enjoys solving complex technical challenges, and is passionate about delivering exceptional customer service.

This hands-on role combines technical expertise with strong communication skills and a customer-centric mindset.

  • Provide technical support across applications, networking, cloud, and infrastructure
  • Evaluate and escalate complex issues to senior engineers when required
  • Respond to and resolve Level 2 tickets within agreed service level agreements
  • Offer both remote and onsite technical support to clients across various industries
  • Mentor junior team members and contribute to knowledge sharing initiatives
  • Participate in the after-hours support rotation as part of a collaborative team effort
  • Maintain accurate records and documentation in the service management system

Essential Qualifications:

At least 2 years' experience in a similar role, preferably within an MSP environment

Strong technical knowledge across Microsoft, Azure, networking, and virtualisation technologies

Familiarity with security tools, MDM, cloud platforms, and backup/recovery solutions

Excellent time management and problem-solving abilities

Strong communication skills and a genuine commitment to customer service

Flexibility and resilience in a dynamic, fast-paced environment

Eligible for baseline security clearance (sponsorship available if required)

Desirable Skills & Certifications:

ITIL Foundation, Microsoft, or vendor certifications (VMware, Nutanix, Fortinet, etc.)

Experience with Windows Server, Active Directory, Exchange, and VMware

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